Cannot get Fusion 360 to launch!!

[Anonymous]

I am on a PC and for about a few weeks now I have not been able to launch Fusion 360. I have done 2 uninstalls and 2 clear installs from new downloads, still will launch. I get the blue wheel that it is trying to launch and then suddenly it goes away and the program will not open. What else can I try? My computer is fully updated as well as all drivers. 

[phil_eichmiller]

Hi,

Glad to help. I think your log files should hold some clues. 

• First, try to launch Fusion 360.
• Then gather the logs, here are instructions for doing that manually.

If you could then zip up the collection of files and post them here it would be very helpful.

Thanks,

[Anonymous]

File attached. I don't think I needed to zip it. Just one file.

[Anonymous]

Can anyone help with this? 

[0767183]

I'm having the same issues with fusion not launching on my pc at home.

[Phil.E]

Thanks for the log.

From the webdeploy streamer log you posted, it appears the clean uninstall left behind some things.

Please try the manual clean uninstall instructions and let me know how it goes.

https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-t...

@0767183 Can you please gather your logs per the instructions above and post them here? 

[Anonymous]

I did do that clean uninstall based on those same instructions. What you're seeing are only logs from all the attempts I've been trying to open it. 

[Phil.E]

The log shows what appears to be completely normal installations going back to earlier this year. It is just the log of installation activity. We need to look at application logs.

Please look in this location for "application logs".

2. Application Log Files (for issues launching or operating Fusion 360):

Windows:

C:\Users\<username>\Appdata\Local\Autodesk\Autodesk Fusion 360\<AlphaNumeric Folder>\logs  ... (look for all *.log files)
C:\Users\<username<\Appdata\Local\Autodesk\Autodesk Fusion 360\logs ... (look for all *.log files - logs here when login is unsuccessful)

[Anonymous]

There is no fusion 360 folder in the auto desk folder. 

[Phil.E]

It may not be installing fully or your folders are hidden.

First check if folders are hidden by using these instructions.

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-enable-hidden-fil...

Let me know if you find the Fusion 360 folder now. If you can, it might help to do a clean uninstall again and then try to run the installer as administrator. (right click on it and use run as administrator)

[Phil.E]

Can you please describe for this post what your solution was to this same issue, it might help others. 

[0767183]

Yeah so my solution was probably on the more extreme side but I did a clean wipe and reinstalled windows. I’m bad about staying up on my windows updates and I figured that making sure it was up to date would be a prudent step. When I try to update my windows I had a file missing or corrupted so I just did the reinstall. Then when I downloaded fusion again it worked fine. 

[Anonymous]

No, the folders are not hidden. The only fusion log I see is attached, and this was not in a folder. 

[Phil.E]

That means the folders are not being written. Have you tried this:

"....it might help to do a clean uninstall again and then try to run the installer as administrator. (right click on it and use run as administrator)"

Manual clean uninstall steps.

[Anonymous]

I did that new install using "run as administrator" and the program will still not open, and also that fusion 360 folder still does not exist, even after the new install.

[Anonymous]

I still need help with this. Are there any Audodesk employees looking at these?

[Phil.E]

I am an Autodesk employee.

[Phil.E]

There is the advice on this page:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

In this post Norton AV was blocking Fusion

https://forums.autodesk.com/t5/fusion-360-design-validate/fusion-360-won-t-open-at-all/m-p/6512207#M...

In this case a windows update caused problems

https://forums.autodesk.com/t5/fusion-360-support/fusion-360-will-not-start/m-p/9029031#M66168

And in this case a BIOS setting was to blame

https://forums.autodesk.com/t5/fusion-360-support/fusion-360-not-opening/m-p/8255805#M34951

Please help me again by listing the things you have eliminated. From the Fusion Cleaner log you posted, your machine as recently as August 2020 had full installed build(s) of Fusion. It lists folders that you cannot "see". So either something changed that is blocking installation of Fusion, or blocking launch of Fusion. Can you check if Windows did an update in this time frame? Did you add another monitor, or some other hardware change?