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Cannot complete licence form, phone number not accepted

shukri.adams
Explorer

Cannot complete licence form, phone number not accepted

shukri.adams
Explorer
Explorer

I'm trying to renew my Fusion360 license and am stuck on the form, phone number is not getting accepted, nothing that I enter seems to work. 

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jhackney1972
Consultant
Consultant

This format works fine for me.  No spaces when entered, it will automatically format after you hit next.

Phine Number.jpg

John Hackney, Retired
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shukri.adams
Explorer
Explorer

It's not reformatting anything, no matter which combination of numbers I enter. There's also no error message explaining what format it expects. Also, not all countries have area codes.

 

This looks like the phone number clientside validation script in the form is either broken or was made far too specific. My license is about to run out and I can't renew it, would be nice to get confirmation from Autodesk staff that they're aware of this problem and intend to get it fixed at some point.

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jhackney1972
Consultant
Consultant

First of all, you cannot renew a Personal License of Fusion 360 until it runs out.  Second you have not given, writing it out, what format you are entering the phone number.  As you can see I entered mine with out spaces and once I hit next, it formatted it to the form it needed.  Please reply with the exact entry you are trying. 

John Hackney, Retired
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shukri.adams
Explorer
Explorer

I'll try pinging Autodesk tech support directly. There are as many phone number formats as there are countries.

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