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Can't update to v 2.0.10244

todd.rathier
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Can't update to v 2.0.10244

todd.rathier
Enthusiast
Enthusiast

I keep getting the orange banner that says "An important product update (v 2.0.10244) addressing recent data issues is now available. Please restart Fusion 360 ASAP and follow the steps outlined in this Support Article" (shown in the attachment) every time I start Fusion 360.

 

I have followed the support article shown on the banner and extended my cache time. I ran the Client install to install it, and did a command line manual update, but it still keeps showing up and the version does not advance from 2.0.10148 to 2.0.10244. Any ideas out there?

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Message 2 of 5

RajkumarIlanchelian
Autodesk
Autodesk

@todd.rathier Are there any error messages that appear when you do the install? Did you try to do an uninstall and then a reinstall of Fusion 360? Access to your log files would also help to see what could be happening. 

 

Diagnostic Log.png

Rajkumar Ilanchelian
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Message 3 of 5

todd.rathier
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There are no error messages during the install.

I have tried uninstalling and reinstalling.

Logs are attached.

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Message 4 of 5

RajkumarIlanchelian
Autodesk
Autodesk

@todd.rathier Thanks for the logs. Can I know from where you are installing (after an uninstall). It is very strange that you are installing the older version after an uninstall. Are you getting the link to install from your manage.autodesk.com ? 

Rajkumar Ilanchelian
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Message 5 of 5

todd.rathier
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For the lab installs, I downloaded the bootstrap installer "Fusion 360 Admin Install.exe" per the instructions on

https://damassets.autodesk.net/content/dam/autodesk/www/fusion-360/Fusion%20Lab%20Install%20Instruct...

 and continued with the advanced document:

https://damassets.autodesk.net/content/dam/autodesk/docs/pdfs/Advanced_Fusion360_Lab_Installation_In...

 

For the single client install, I went straight from my Autodesk Account.

 

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