Community
Fusion Support
Report issues, bugs, and or unexpected behaviors you’re seeing. Share Fusion (formerly Fusion 360) issues here and get support from the community as well as the Fusion team.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't start program after login

2 REPLIES 2
Reply
Message 1 of 3
itFXGGB
96 Views, 2 Replies

Can't start program after login

I have installed Fusion 360 (ver 2.0.16009) on a MS Surface laptop that is on Windows 11.

The app then directs the user to sign in from the Web which he does successfully.

The web then has a link to go back to open the app.

The app doesn't change, The window stays the same as, the link to go to a web browser and sign in.

Can someone help urgently as this user can't get any work done.

2 REPLIES 2
Message 2 of 3
P-BvanWyk
in reply to: itFXGGB

Good day @itFXGGB,

 

Have you tried resetting Fusion 360 through the Service Utility?

Please click on Accept Solution to help other community members solve their issues.
Also, consider giving a Like to the comments that you feel added value.

Kind regards,
Pieter-Ben van Wyk
Message 3 of 3

@itFXGGB Canyon please attach log files here? 

1. Close Fusion 360
2. Launch again and while it is launching click on Ctrl+shift to launch the Fusion 360 service utility
3. In there click on the gather system info
4. Attach the diagnostic logs.zip file that this one generates

The logs will help is determine what could be happening. 

If you change the default browser (from say edge to chrome etc), does that help?

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums