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Can't sign in after signing out. Autodesk Identity Manager Error

10 REPLIES 10
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Message 1 of 11
quinton_lyonGX46Q
309 Views, 10 Replies

Can't sign in after signing out. Autodesk Identity Manager Error

Not a new fault here on the forums. I can't sign in anymore. Fusion360 says to "Check your web browser to sign in" but fails when I click the button. Autodesk Identity Manager "closed unexpectedly".

Report ID is 727190233 and 727189273 and a few more from several retries.

 

Previous posting uninstalled the Identity Manager, not sure if I want to try that yet.

 

Thanks

10 REPLIES 10
Message 2 of 11

Good day @quinton_lyonGX46Q,

 

Have you tried to reset your Fusion 360?

Please click on Accept Solution to help other community members solve their issues.
Also, consider giving a Like to the comments that you feel added value.

Kind regards,
Pieter-Ben van Wyk
Message 3 of 11

Not sure what you mean by "reset Fusion". I tried exiting it and removing the Identity Manager from running processes. This I did a few times.
I didn't re-install it but after two PC restarts it is now working and I can sign in.
This is now the second time this same issue has happened, previously it took longer for me to get back to work.
Message 4 of 11

Good day @quinton_lyonGX46Q,

 

I added a link to "Reset" on the above message with the steps.

Please click on Accept Solution to help other community members solve their issues.
Also, consider giving a Like to the comments that you feel added value.

Kind regards,
Pieter-Ben van Wyk
Message 5 of 11

Thanks, I see the reset link now. I'll will try that next time, hopefully I won't need it again.

Quinton

 

Message 6 of 11
txk355
in reply to: P-BvanWyk

Hi I have the same error and resetting fusion didn't work either. Do you have any other ideas on how to fix?

Message 7 of 11
quinton_lyonGX46Q
in reply to: txk355

No help really. I believe I re-installed Fusion but it may have been restarting the PC that did it. Have you tried the RESET option?

 

Sorry, I just reread you question, you did try the reset option.

Message 8 of 11
txk355
in reply to: quinton_lyonGX46Q

Yeah ive tried the reset and reinstalled fusion at least 3 times with restarts of the pc inbetween
Message 9 of 11
jerry_r
in reply to: P-BvanWyk

yeh, i have tried everything and i still cant get fusion to open, should never had signed out. been 3 days , reinstalled computer, fusion 360, identity manager, tried repair, tried reset and still the same pop up appears. beyond a joke now

Message 10 of 11
txk355
in reply to: jerry_r

I found a solution. Go to settings>apps>installed apps then search Microsoft edge webview2 runtime. On the 3 dots on the left press modify and press on repair. This fixed the issue for me.
Message 11 of 11
jerryNYCB8
in reply to: txk355

 Your  a GENIUS! Thank you so much for replying, that worked 100%

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