Can’t open fusion after downloading large stl from friend

[wolfie12157]

So a buddy of mine sent me an stl of a funnel i needed that he made himself , the file was about 1.6 gb much larger than the typical stl i export from fusion . since i downloaded that file my fusion won’t open past the initial loading screen . now i know what ur saying , delete the file . I did! and for a day fusion worked as normal but i came back from a weekend off and fusion is back to not opening 😐 any ideas? the file is completely gone off my computer

[jhackney1972]

Gather up your Fusion 360 log files, zip them up and the attach them to a reply post.  If you need help gathering them up, this webpage will help.

[wolfie12157]

here you go

[wolfie12157]

I actually ended up trading for an entirely new computer after reformatting mine and still nothing , these are the logs from my new computer , i can send the spec list if needed , but still same issue wont launch past initial loading screen 

[jhackney1972]

In one of your log files, the Fusion 360 installation process lacks permission to work within the installation folders.  This probably means that the user, logged in at the time of installation, does not have adequate rights to the needed folders or some application installed on the system is preventing access.

[wolfie12157]

what can i do to fix this? assuming this is a cloud saved file as well considering the problem persists on any pc I try it on. To get by everytime I use fusion I restart my pc but if I dont open fusion within 10/15 seconds on startup I have to restart again its so weird

[jhackney1972 · Accepted solution]

As I said, give the Windows account, installing Fusion 360 administrator rights then you can use the Fusion 360 Service Utility to fix your system.  As a test, the Windows account user can navigate to the folder mentioned in the error, right click on it, can check Permissions.  You also can test by trying to create a simple text file in the same folder and if Windows allows this, then you should be able to use the Service Utility to fix you installation.

[wolfie12157]

thank you for your help sorry for the delayed response

[wolfie12157]

After maybe 2 months my fusion has reverted back to the same issue sometimes it will launch but most times it will not. I usually have to restart my computer and that maybe fixes it 😕 . Providing a screenshot of the original file you had me check permissions on , i've run the utility repair service multiple times as well to no avail.

[jhackney1972]

Your screen capture shows the folder permissions for "System".  It is the permissions of the logged in user that are important.

[wolfie12157]

Its the same for all I only have one Account on here and its got administrative permissions

[jhackney1972]

I do not know what to tell you.  I have been running Fusion 360 for approximately 3 years on this computer without any issues.  I do regular Windows updates and all the Fusion 360 updates.  I have the occasional crash which is usually from trying to open a Forum User file that is in bad shape but that is about it.  Are you going to go the route of the Service Utility again and give that a try?

[wolfie12157]

yeah ive tried pretty much everything considering you dont even know whats going on and completely getting a new computer didnt fix it I guess im just stuck with it