Can't open file saved on a different computer

[rob23S842W]

I am trying to remedy a problem where a file recently saved on a different PC will not open on another. The error says

Product update required
Fusion can't open (file name) which was persisted by version 2.0.19204 with your current software version 2.0.18961.

Normally updates are automatic and no action is required by the user so I don't know how to manually update. I uninstalled then reinstalled Fusion expecting the very latest version would solve the problem. But the error message is shown above occurs even after reinstalling. It makes no sense to me. 

It is only this particular file that I can't open. Earlier jobs can be opened on this particular machine. 

Rob

[RajkumarIlanchelian]

@rob23S842W @Please look at this thread. 
https://forums.autodesk.com/t5/fusion-support/project-not-opening-after-most-recent-update/m-p/12773...

[rob23S842W]

Thanks for the link. Exactly the same issue. Would you suggest I uninstall and reinstall on the computer with the blocked version or do you think you will have a new version for both machines soon? 

Rob

[RajkumarIlanchelian]

@rob23S842W @We do have a new version now available that you can pick up on both the machines. Our apologies for the delay. 

in theory if you saved in the new version you do not want to uninstall to the older version unless you have to. Due to schema mismatch you will not be able to open newer versions in older versions. 

[rob23S842W · Accepted solution]

Thanks again for your reply. Also thanks to Autodesk for so quickly fixing the upgrade problem. This morning I upgraded both computers and the file can now be opened on both.

Cheers
Rob