Bug and/or corruption in online account (Fusion cloud storage)

[jeffTHXSB]

I'm not a power-user, but I have been using Fusion for several years. About a week ago, I began having trouble opening Fusion, then found it extremely slow to open projects, and impossible to save projects. This happened when the last update wash pushed, but now I think this may be coincidental timing. The root issue seems to be something with the Autodesk account (hobbyist/maker) I'm using for Fusion. After searching through the logs, I found repeated HTTP errors.

What solved my issue (at least for now): I used my other (commercial) Autodesk account to download a trial version of Fusion, logged in via that account, and was able to work on my model normally -- no problems, no lag.

For comparison:

Load time-to-menu: Existing account: 01 min 26 sec

                                     "New" account:    0 min 16 sec

For confirmation, I logged out of "new", went back to "existing", and the same problems occur. Back to "new", and things work as expected.

I would prefer to keep both existing accounts so I can separate the "hobby" stuff from my day job. Also, I have a couple dozen project folders, and I don't relish the idea of transferring everything.

Help fixing my Fusion account would be appreciated. I'm happy to provide logs, login details, etc. (there are no proprietary projects).

Thanks!

[karina.harper]

Hi @jeffTHXSB 

Can you share your logs here?  This sounds a bit like something we have been tracking. To confirm - when you are logged into your hobbyist/personal account, you are unable to save/open files? 
Can you try accessing the data from the web as well? Do you get any errors there?

Cheers,
Karina

[jeffTHXSB]

Hi Karina, and thanks for your interest. Logs are attached, plus one not gathered by the Fusion Utility. Yesterday's logs may not have the error you're looking for. The other, "FailedSave....log", definitely does have some odd notifications.

Regarding accessing via the Web, can you please clue me in? I have not looked at any of the collaboration features, so I may not know where to go :>)

thanks again,

Jeff

[jeffTHXSB]

addendum: When i am logged in to my hobbyist/personal account, I can sometimes load models, but ever so slowly. On the order of 10s of minutes, instead of the typical 5 or 10 seconds. Saving seems to be impossible.

thanks.

[karina.harper]

Hi @jeffTHXSB  

Thanks for attaching those, I'll take a look and see what I can find in there. 
The URL for your online view of your data would be ue297684d.autodesk360.com - You can try using 'open in desktop' from a file view, that might tell us more. If you see any errors when navigating through the data, please take a screenshot and add it here!
For your awareness - I will be OOO for a few weeks after today but there are other folks who are aware of the issue and are investigating as well.

Cheers,

Karina

[karina.harper]

Also, just to verify - you were logged in to the 'problem' account when you collected the logs, right?
Edit: It does look like the .zip of the logs are from a different account (...@firemist.com ?) - can you share a full zip of the ones from the problem account?

[jeffTHXSB]

Derp. No :<(  I was logged into the "working" account. But I did include the one other log from the problem account.

I will log in to the problem account and repeat the process. Should show a good comparison, at least.

[karina.harper]

Thank you!

[jeffTHXSB]

Attached here are logs from the problem account (jeff@datamammal.com).

Per your suggestion to test on the Web viewer, I tried a couple of the "heavier" models, and found no problems using the Web viewer.
Still very sluggish, and with problems saving, using Fusion 360 with my datamammal account.

[tasha.addington-ferris]

Thank you for passing along those logs. Karina is out of the office right now but I am working on tracking this issue with her so I will take a look at the logs and keep you updated.

[jeff]

Thank you, Tasha. Looking forward to some progress (of course).

[jeffTHXSB]

A second "thank you",Tasha, from my proper account (the one I originally posted via), in case that matters for tracking purposes.

[tasha.addington-ferris · Accepted solution]

Hey Jeff, 

We released an update yesterday that fixed this issue for some customers. Can you update Fusion and access with your issue account to see if the behavior is the same?

If it is the same, is there any chance you have access to another computer that you can test Fusion with the issue account on? Obviously this seems account specific but I am also curious if it is account and computer specific. Thanks! 

[jeffTHXSB]

Well, that seems to have done the trick! I only tested a couple of my most recent models, but they were the most problematic. Seems to load & save even faster than before the "incident". Thank you to you and the bug-chasers.

Full disclosure: In the midst of troubleshooting my Fusion issue, I managed to corrupt (delete?) something that affected 3ds Max (AdSSOService.dll) and was not able to un/re-install Max in that configuration, so I am running on a freshly installed Win10 system (same computer). Max is running fine again as well.

-Jeff

[tasha.addington-ferris]

Great, glad to hear it! Thanks for reaching out about this.