Black screen on launch - Win 11, Microsoft Surface Book 2

[ross.overstreet9V9VE]

Hello,

I'm having the "black screen" problem described in this knowledge base entry:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Bla...

I'm running on a Microsoft Surface Book 2 with Win 11 with the latest updates.  It has 2 display adapters - Intel UDH Graphics 620 and NVIDIA GeForce GTX 1060.  I've installed the latest 517.40 driver for the NVIDIA display adapter per other posts on this forum.  I typically run it on a docking station connected to a larger 4K monitor, but the problem is there when used as a laptop and disconnected from the docking station as well.

I've tried the tips of disabling the Intel video card and adding the environment variables.  I've tried turning off my firewall.  I've tried uninstalling and reinstalling multiple times.   I've tried using the Fusion Service Utility to both repair and reset.  I've tried disconnecting the computer from the docking station and trying to launch fusion just on the laptop with all permutations of the above.

Network diagnostics test is fine except for mcmaster.

Gather System Information seems to crash and die after a while.  I never get the dialog saying the zip files are ready.

I've managed to install and run Fusion 360 on an older computer just to prove to myself that the installer package works, but I need it to run on this more power Surface Book.

Can anyone think of other things to try?

Thank you,
Ross O

Torrance, CA

[ross.overstreet9V9VE · Accepted solution]

I got it working!  I signed in to the Autodesk Desktop App after installing the latest NVIDIA drivers and it started working properly. 

[RajkumarIlanchelian]

We are glad this is now working but at the same time puzzled why the desktop app will make this work. My assumption is that there is a single sign on conflict that may have happened here. 

[RajkumarIlanchelian]

We are glad this is now working but at the same time puzzled why the desktop app will make this work. My assumption is that there is a single sign on conflict that may have happened here. 

[ross.overstreet9V9VE]

Hi Rajkumar,

I'm happy to help troubleshoot any SSO issues if it'll help improve the product.  Please let me know of anything you'd like me to try.  I do have multiple autodesk accounts - an old one I made for some work stuff years ago and a recent one for personal use.  That said, I don't think the old one has been used in many years.