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Am I the only one having trouble with chat support? or any support?

2 REPLIES 2
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Message 1 of 3
John_BE
57 Views, 2 Replies

Am I the only one having trouble with chat support? or any support?

I assume it is not a real person, if it is, it must be chat-bot assist because they typically drop or answer specific questions with "I hope you are well?" or "how can I help you solve your problems".  To me that says, I haven't read your question.  

 

Customer service call back just hung up on me about 2 minutes ago.  

 

ugh

2 REPLIES 2
Message 2 of 3
EdDRM
in reply to: John_BE

I have had a couple support cases open for several months now.

Very simple things.

No one responds here and I can not get a call from anyone with answers.

Very very frustrating.

It seems there is no customer support.

Good luck!

Message 3 of 3
ryan.bales
in reply to: John_BE

There are different areas of support and for non-commercial subscribers your options would be limited. We have an article here that outlines the options for Fusion customers:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/What-are-the-Techn...



Ryan Bales
Fusion 360 Product Support

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