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after update nothing runs like before

kellerkind-86
Contributor Contributor
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after update nothing runs like before

kellerkind-86
Contributor
Contributor

Hello,

i have been using fusion for a very long time..and everything worked great...but after the last big update it doesn't work anymore. fusion just doesn't start anymore and hangs. ( no feedback) then I tried to reinstall the whole thing again. now I still get an error message and goes no further at 6%.

what am i doing wrong ? can't i just stay with the old version ?

 

 

thanks for help

 

Marcell

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tasha.addington-ferris
Autodesk Support
Autodesk Support

I took a look at that log and see some call outs about network issues:

"WARNING :: Problem performing network operation... Trying again." 


I'm wondering if there was a network change, or perhaps the network certifications went stale. 
Can you try resetting your wifi router? Keep it off for a few minutes before turning it back on to make sure it flushes the old certifications. 
Then try reinstalling again. 

Tasha Addington-Ferris
Autodesk Fusion
Technical Support
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