after the recent update this is happening while trying to generate new and old *yesterday good* toolpaths Internal CAM kernel error. Please report through your support channel.

[202004112036]

after the recent update this is happening while trying to generate new and old *yesterday good* toolpaths

"Internal CAM kernel error. Please report through your support channel."

and also 

"Failed to load camkernel module."

please help  asap 

[ken.poyner]

Hi there,

Sorry for the inconvenience, so we can investigate further, what version of Windows (or mac) are you using?

thanks,

Ken

[202004112036]

windows 7 .. but before the update it was working good

[mikko.husari]

Same issue here, also running windows 7. Yesterday everything was working normally, today fusion installed an update and we cannot generate toolpaths anymore. Even old files with working toolpaths fail if we try to re-generate.

[jeff.pek]

Can you share a model that this is happening with?

While I can't say for sure that the OS is involved here, you should know that Windows 7 is no longer a supported operating system, and we advise you to upgrade to Windows 10+, which is supported.

Jeff

[helge_brettschneider]

Hi,
I am very sorry for the inconvenience, but I also have to point out that such an effect is just a matter of time on an unsupported operating system like Windows 7.

When you check the Fusion 360 system requirements you will see that Windows 8.1, 10, or 11 are supported system environments.  -To keep Fusion 360 up to date with development technologies  Autodesk has to cut the support for outdated Operating systems from time to time.  -Please upgrade to a newer windows version.

System requirements for Autodesk Fusion 360

[202004112036]

Thank you all for the explanation and fast response 

[mikko.husari]

Hey, upgrading will take some time and would be best done on weekend. Any way to downgrade to previous version of fusion to get through the working week?

[helge_brettschneider]

Hi Mikko,
honestly, I think you have to do it now. Even with removing and installing Fusion from an older installer, as soon as you go online for accessing your designs the update will be sent to you.

A transfer from Windows 7 to 10 can take something between 60 minutes to 2 hours. In very rare cases it takes longer, this depends on missing service packs and other missing fixes. A system that is well-serviced transfers fast to Windows 10.

I hope this helps,
Helge

[mikko.husari]

Thank you for your response. Our situation is a bit different as the computer running fusion 360 is not in our control and supplier refuses to upgrade. We need to arrange second computer etc, takes more time than couple of hours.

[eschermuppet]

same situation

[seth.madore]

If you are on Windows 7, your options are to either upgrade to Windows 10, or wait for us to get a fix out.

Do note; we announced our decision to no longer support Win7 almost 2 years ago. There will come a point somewhere in the future where a bug fix is likely not going to happen. Prepare yourself accordingly

[alan_ambrose]

Yeah, I know it is normal these days to break a customer's important work on a random basis and not give a jot. I think though, if you want to be a professional organisation, you need to have an option for customers to roll-back a breaking update. That way they can continue with whatever urgent business they have at hand and then consider their overall OS / machine / upgrade path strategy at their convenience - not yours. In most organisations it's a bit more complicated than 'individual user wants to change their OS version *right now*'. A lot of corporates have entire departments thoroughly testing their universe of apps against particular OS builds and then making a new 'approved OS build' decision every 6 or 12 months.

Alan

[seth.madore]

At the risk of sounding repetitive, our customers had two years to get ahead of this. This is not at all a case of us "not giving a jot". We announced that support for Win7 was going away (2 years ago), and as such, we also stopped testing internally on Win7, since, well, it's unsupported.

[jeff.pek]

Please do know that we are working to investigate exactly why this problem is happening on Win7, and whether there might be a way to resolve it. But, as Seth has been pointing out. It's just a matter of time until something more pops up, in our or other software, when you're working with a no-longer-supported operating system.

Jeff

[eschermuppet]

Thanks Jeff.  If there's anything I can supply that might help, since I'm running the live environment, happy to help  (Logs, tests, etc)

[giulio.ranalli]

I don't want to change to w10...how can I rollback the fusion version for to make it working perfectly until few days ago?   w10 is not a good OS as w7 is, it is for kids playing with selfies and social sites.....

[giulio.ranalli]

22% of desktop in the world still use w7....is this a market area that is not anymore interesting for Autodesk?....please, leave us working with an outdated release, and continue update for the other users.....it is too much asking? enc Firefox ask if you want to upgrade....I don't think that this too much difficult to do

[jsn.burns]

Same issue here. Going to windows 10 isn't an option and won't be for a while.

[seth.madore]

The decision to discontinue support for Windows 7 was not done carelessly, it's based on Microsoft no longer providing support. I should add, we have the same stance with Apple operating systems.