Wouldn't update, won't reinstall

[dxtrstltz]

Automagic updating failed a number of times, saying I didn't have Internet access (I did). 

Tried resetting with the Fusion 360 Utility, shutting down the computer, and finally uninstalling. However, it now won't reinstall, citing 'file-data'.

Thanks for any assistance!

[g-andresen]

Hi,

---

@dxtrstltz  schrieb:

Automagic updating failed a number of times, saying I didn't have Internet access (I did). 

Tried resetting with the Fusion 360 Utility, shutting down the computer, and finally uninstalling. However, it now won't reinstall, citing 'file-data'.

---

Did you use CLEAN UNINSTALL 

Günther

[dxtrstltz]

No, still the same error.

I'm on a Mac, so had to do the manual finding and removal of files...some of which I didn't find (only a Preferences folder in Library, not 'Preference' singular). I tried twice, the second time being more aggressive (removing anything named Autodesk that I came across).

Latest log attached.

[dxtrstltz · Accepted solution]

On a whim, I ejected my backup drive. I also deleted the question mark icon for the Fusion missing dock item...and it installed. Not sure if that was related, but end result is good.

Thanks for the help, @g-andresen !