Windows 10 updated 03/17/2021, fusion 360 will not load/run

[johnsmith]

I created a model this morning, 03/17/2021, using Fusion 360. I 3d printed that model. I return to my computer 2 hours later and windows 10 has updated.

Fusion 360 will not load / run. I have attempted to run Fusion 360 as Administrator and still nothing.

In Task Manager there is a process for Fusion360.exe and FusionLauncher.exe  status of both show as Running.

Any help is greatly appreciated.

[dsouzasujay]

Hi @johnsmith ,

From the Task Manager end the process of Fusion360.exe, FusionLauncher.exe and relaunch fusion.

If it wont wok then uninstall fusion 360 from automatic clean uninstall tool and reinstall Fusion 360 again.

[johnsmith]

uninstall tool, reboot, reinstal....still does not work.

[johnsmith]

I have run the uninstall tool, I have manually deleted all the folders in the manual process.  I have run other cleaners. I have cleaned the registry.

I uninstalled the microsoft update that is available to uninstall. 

Reinstall fusion 360, task manager shows fusionlauncher.exe running...and still nothing. 

For the love all things, what a dumb show from microsoft


Forgot to add 123d design runs without issue...

[dsouzasujay]

Hi @johnsmith ,

Please send me the log files following THIS link and attach them in the next reply.

[martin.krupicka.cadstudio.cz]

The same problem here at many different PCs.

This is screen of cmd when running Fusion from commands line.

Unable to connect to 127.0.0.1 ....

After loooooong (20 min) waiting, the request timed out, UI of Fusion starts up and than again the same request to connect a 127.0.0.1

[g-andresen]

Hi,

I can report a similar case.
After Fusion failed to start several times, I used Clean Uninstall (automatic).
The uninstall process took about 20 minutes (previously about Max 5min).
After the installation, however, Fusion could not be started in any mode. There was also a reference to another active instance, which definitely did not exist. After another uninstall (automatic+manual) Fusion could be started 2 times. After that, F refused its services again, as at the beginning.

günther

[Anonymous]

my fusion 360 was running efficiently yesterday.I updated and turned off my computer. When I re-enter today, the program opens in about 20 minutes. I'm getting a not responding error

[nicolo.catapano]

I had the same problem here, I fixed with a fresh windows install

[esa.kekalainen]

"my fusion 360 was running efficiently yesterday.I updated and turned off my computer. When I re-enter today, the program opens in about 20 minutes. I'm getting a not responding error"

I have exactly the same problem.

[g-andresen]

Hi,

today I have exactly the same behaviour

günther

[gasevsm]

Greetings, 

Thank you for reporting this matter to us with such great details~! We are taking this issue as top priority from the very first report and have eyes on fixing the matter asap. We absolutely appreciate Your patience while we triage the root cause. Will post updates as soon as I receive them;

Martin

[gasevsm]

Hello again, and thank you for your patience~!  I'd like to share an update on where we are with resolving this matter:

ROOT CAUSE: a common thread connecting the data behind these reports is that Fusion 360 startup is stalled by a newly installed module slow to respond to resolving special characters in user's OS usernames or within the installation path of this module. 

HOTFIX: A remedy is promptly underway; we will be releasing a hotfix this Monday afternoon or earlier, eastern time. Please watch out for its publication, and update your installation. Thank you for your patience, once again.

WORKAROUND: Should you plan on designing during the weekend, if you absolutely need to overcome this slow startup before Monday's hotfix arrival, a temporary workaround was validated with few users already reporting positive results. With that, I offer you my services to help you resolve this promptly. Please try this workaround first and let me of outcome:

1. Launch Fusion 360 and let it load completely (which might take several minutes)
2. Then, close and relaunch Fusion 360, at which point the issue should be addressed.
3. In the event steps 1 & 2 do not address the issue, kindly send me a private message with your Autodesk ID email and the Team you are using. Once I confirm your status on our end, we can retry the very same steps and it will work.

Thank you so much,

[g-andresen]

Hi,

Thank you very much for your efforts.
1. unfortunately there are occasionally problems with the "special characters" after updates.
Therefore, a corresponding note should be given to the users for the installation.
2. also a second ("clean") user account with fusion installation should be available.

günther

[gasevsm]

Hello sir,

  Totally agree with your general sentiment; while the solution continuously evolves adding new features and enhancements, it must maintain its internationalization support for regional locales across various system configurations. Otherwise, IT, admins, and end-users are strained with unnecessary, sometimes drastic actions to recover from an incident that should never be. If the community sees such experiences across our solution upgrades, please lets start a new thread and collect the feedback together, so we may tackle this matter holistically and involve the right teams. 

  Although not an installation limitation necessarily, you make a good point to preventatively note it as installer’s known issue. I’ll share this feedback internally as the fix is expected tomorrow, and make a call for future. Nonetheless, given the tool starts up within minutes, validated a workaround, the immediacy of a hotfix, and our strong mission for a globalized product, I recommend against reinstalling OS with user account ‘cleaned’ from special unicode characters - to me, this seems excessive, considering. Instead, as suggested before, kindly reach me via private message to help in case the quick workaround does not resolve your slow app starting situation.

  All said, I totally empathize with the affected users wanting a fast app launch. I too have non-standard ascii characters in my name, yet dont recall the last time to have used them with critical system/product deployments; very likely induced by perpetuated inconsistency across many tools I use on daily basis over the years, feeling deeper responsibility to make this right the first time! As we deepen our interop with technology, in the event you are standing up a new machine, reinstalling an OS, or standing up a broad solution for your company, I would agree with Günther’s note that one might want to pause and consider neutralizing special unicode characters from system names and account usernames substituting with their relative ascii approximations, if any e.g., ü to u, or ш/š to s/sh, etc. Again, this isn’t an endorsement to do so, nor I claim there is plausible substitution path (most definitely not for non-latin, double-byte locales such as chinese and japanese). Rather, use your past experience to make your professional lives easier, if offered the IT discretion to make those choices for everyday tools :). Please note that Autodesk is totally committed to a consistent internationalized experience over time and to strengthtening our supported culture codes and locales.

  Have a pleasant weekend,

[gasevsm]

Hello, all,

  The latest Fusion 360 update versioned 2.0.9937 addresses this slow start up issue. Thank you for your patience and apologies for the brief inconvenience. For info on how to consume latest build, please refence the Updating Fusion 360 to the latest version article.  If you are still seeing issues with startup, please let us know here.
Kind regards,

[martin.krupicka.cadstudio.cz]

Hello, I have to report a bad experiance with the latest update to version 2.0.9937.

Still have the same behavior on many differenc PCs.

One of our users found a workaround that it is possible to start Fusion faster without internet connection.

[ceka]

Just started using Fusion 360 this week.  I'm not sure if it is an Autodesk problem, a W10 problem, or both.  Microsoft rolled out a big W10 update this week.  The two dont seem to get along.  Naturally, neither seems to be working on the problem.  I've locked up and re-booted at least 20 times.  I uninstalled and clean installed Fusion twice.

I'm having the same problems.  I uninstalled, clean reinstalled, run as Administrator, etc.  No improvement.  Still freezes every time I use it.  If I lucky, I can get in 10 minutes before it freezes and locks up my computer.  WTF, is this an amateur program written in someone's basement?

Anyone have any ideas that work?  Very **** frustrating.  I had heard good things about Fusion

Love wasting hours and hours with defective software.  For the time I've wasted on fiddling with Windows, I could have acquired a Masters degree

[ceka]

John, I hope you don't work for Autodesk.  Your suggestion is a complete waste of time.

[dsouzasujay]

Hi @ceka ,

Sorry to see that you're facing this problem.

If you can send me the log files, i can check what is heppening here.

I know Fusion is not launching for you, If by chance if you can log-into fusion 360 please send the diagnostic files from HERE

If not collect log files from HERE and then attach them to the next reply.