where are my files? The internet connection is not giving me my work..

where are my files? The internet connection is not giving me my work..

Anonymous
Not applicable
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Message 1 of 3

where are my files? The internet connection is not giving me my work..

Anonymous
Not applicable

Hello, spent a couple day's working on a design. Well now there is nothing in my document list/grid. I have tried to restart and reload nothing is happening. The little busy circle just keeps spinning, I have a internet connection of 120mps at present. I have an I7 10th gen 128gb ram 3tb storage and a GeForce 1660 w6gb. I am well above what is required to run this software.. I truly hope that this is not a common issue. if this is a common issue I will have to reevaluate my needs. please inform me what might be the issue pls..

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Accepted solutions (1)
325 Views
2 Replies
Replies (2)
Message 2 of 3

jodom4
Community Manager
Community Manager
Accepted solution

Hey vicroy62,

Try emptying your cache, that usually solves this kind of problem. 

Clear Cache.gif


Jonathan Odom
Community Manager + Content Creator
Oregon, USA

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Message 3 of 3

Anonymous
Not applicable

Thanks, clearing the cache did the trick. 😊

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