Went to "share" a design after saving and it reports "Your file couldn't be accessed" and hangs

Went to "share" a design after saving and it reports "Your file couldn't be accessed" and hangs

billupsrothenbergfusion
Contributor Contributor
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Message 1 of 6

Went to "share" a design after saving and it reports "Your file couldn't be accessed" and hangs

billupsrothenbergfusion
Contributor
Contributor

I finished a part I was modeling and went to share the link with a coworker and I got the message you can see in the screenshot below. And fusion is frozen now.

 

The infuriating part is that it used a modal dialog with no cancel/close/exit button or similar. Cause it didn't look like fusion crashed, its just hung waiting to exit the unexitable window! I'm REALLY glad I saved cause otherwise I could have lost data!

 

billupsrothenbergfusion_1-1742267134466.png

 

 

 

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Message 2 of 6

tasha.addington-ferris
Autodesk Support
Autodesk Support

Hey @billupsrothenbergfusion, were you able to create the share link after restarting Fusion or is this continuing to be an issue? Additionally, do you have any issues making a share link using the Fusion web browser instead?

Tasha Addington-Ferris
Autodesk Fusion
Technical Support
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Message 3 of 6

billupsrothenbergfusion
Contributor
Contributor

After I kicked it, I was immediately able to share,

 

billupsrothenbergfusion_0-1742334018538.png

 

The "bug" that needs fixing, in my opinion, is the alert dialog that can't be exited from. 

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Message 4 of 6

tasha.addington-ferris
Autodesk Support
Autodesk Support

Gotcha okay glad that's working for now at least. I can report this to developers to look into but a little more information would help them. Can you gather your Fusion Diagnostic Log files and either post them here or DM them to me? 

Tasha Addington-Ferris
Autodesk Fusion
Technical Support
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Message 5 of 6

billupsrothenbergfusion
Contributor
Contributor

Thanks, here's my logs. Issue occurred on 3/17/2025 roughly around 7:30PM PST

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Message 6 of 6

tasha.addington-ferris
Autodesk Support
Autodesk Support

Got them, thank you! I'll share these with the team. 👍

Tasha Addington-Ferris
Autodesk Fusion
Technical Support
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