We are locked out of our acct.

[mbulgerDHJU5]

Cannot post models from vault  or post process any existing programs

[CGBenner]

@mbulgerDHJU5 Hello!

Can you share a bit more detail of exactly what you are trying to do, and what errors or warnings you see?

[mbulgerDHJU5]

Cannot upload models into Fusion from Autodesk vault or post process any existing saved models. To my knowledge our acct is up to date.

[CGBenner]

@mbulgerDHJU5 

The error indicates that you are using a Personal Use license, is that accurate?

@RajkumarIlanchelian any other questions, ideas?

[RajkumarIlanchelian]

@mbulgerDHJU5 Are you indicating that your license changed to personal? Can you let us know what license you had before this? If you are a commercial customer please do reach out to our support team for some quick actions. If you can also send me your email that is used to register for Fusion I can connect without license team as well to understand what is going on here. 

[CGBenner]

@mbulgerDHJU5 Hello, do you still need help with this question?