Uploads with imports stall with no jobs in queue

Uploads with imports stall with no jobs in queue

berky93
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Uploads with imports stall with no jobs in queue

berky93
Enthusiast
Enthusiast

I've been encountering an issue lately that has me stumped. Changes to or creation of any file that includes an imported part from Fusion Teams (such as a STEP file) results in a stalled upload. Or, at least, it appears to be a stalled upload. The file has a spinner on it and the small exclamation mark icon indicating it isn't available yet, but there is nothing in the job status queue. Attempting to quit shows the "jobs in progress" warning, although I can forcibly quit if I so choose. Upon re-opening, sometimes the file shows up in the job queue but it is hung at ~40% with no progress actually being made and no option to cancel stalled uploads.

 

So far I've tried clearing the cache, creating a brand new file, reinstalling Fusion (several times, in fact), clearing the UploadQueuedFileList.xml file, and deleting any files in the local cache. I also tried using another machine, but the issue persists there.

 

Interestingly, forcibly clearing the uploads queue via command line doesn't actually remove the file from that dialog, once I'm able to get it to show up there that is.

 

Any suggestions would be appreciated!

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yogesh.mahajanUS36Y
Autodesk
Autodesk

@berky93 Apologies that you are facing this issue. We would like to investigate this further. Can you please share logs from your machine? Link to : How to collect logs? Thanks in advance.

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