Upload stuck after recent outage, file shows as "Updated from Offline Mode" but will not fully upload

Upload stuck after recent outage, file shows as "Updated from Offline Mode" but will not fully upload

joshua.eah
Explorer Explorer
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Upload stuck after recent outage, file shows as "Updated from Offline Mode" but will not fully upload

joshua.eah
Explorer
Explorer

Hi,

 

After the recent outage, my document has failed to upload. I was working on a document until your services went out, and when it was up again, Fusion attempted to upload from the offline cache... but then decided to brick out on the uploading. When I view the file online, the version shows as "Updated from Offline Mode", but has no actual content. I cannot open it in Fusion, download attempts show as "Export Failed".

 

Is there also no way to not use cloud as a critical dependency?

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RajkumarIlanchelian
Autodesk
Autodesk

@joshua.eah @Sorry to hear this. If you manually force Fusion to offline mode , open the file again in this mode , make a small change and save and then go back online does that trigger another upload and does that help address the issue ? 

Rajkumar Ilanchelian
Autodesk Fusion

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