Update Fusion and try again...

[Anonymous]

Hi, Since a while I get this error message (see picture) when trying to open a file (on my main computer - W10 - F360 v2.0.8412) created with another computer (Laptop W10 - F360 v2.0.8624). I have tried to uninstall F360 from my main PC and reinstall. Now in v2.0.8624 it works but if I close F360 and launch again, I am back in v2.0.8412 (and it does not want to open the file)!!! What is the issue ?

Thanks a lot for your help.

Frank

[Phil.E]

Hi is this still a problem?

Normally Fusion will update itself after you restart it. No-reinstall required.

Last night a major update was released. You should be able to get it by restarting Fusion, taking the update, and then restarting Fusion again.

Look for the update status on the Job Status menu:

[htbillings264]

I'm having the same issue except mine says update failed to complete  please restart. I restart and it does the same thing. 

[Phil.E]

Thanks for posting.

Can you please check which build number you are currently running? Go to ? Help > About, and look for a build number like "2.0.XXXX" in the box that appears. 

[htbillings264]

Thank you for the fast reply the build number is 2.0.8809

[htbillings264]

i don't now if this helps or not but the last time it updated was 9/1/20 and i use it about every day. 

[Phil.E]

Hi,

Thanks for checking. This is something I need to look a little closer at. Can you please collect your logs for me?

 Help > Support and Diagnostics > Diagnostic log files

Thanks,

[htbillings264]

i have attached the log file for you

[htbillings264]

also i have attached images of what it is telling me when i try to open a file on fusion as well as the status clock.

[Phil.E]

To be clear, when you mention "restart" you are talking about restarting your computer? If you haven't done that yet, try it.

Thanks for the logs. In the webdeploystreamer log, it shows WinError 10061.

This is often related to proxy settings, or anti-virus. Did you recently change networks, like bringing the computer home from school or work?

Please try the instructions here for Network Related Issues. 

[htbillings264]

hi,

so i have restarted my computer and are system restarts just about every friday. we just got a new server put in but all the proxy are the same we haven't changed anything. Also my computer proxy setting is set to automatic.

[Phil.E]

It sounds like you have found the issue. Have you tried resetting the proxy information in Fusion preferences?

[htbillings264]

so  this is what i have on the proxy settings in fusion see attachment 

[Phil.E]

Since you just got a new server you may need to take additional steps for Fusion.

Here is a troubleshooting guide that covers both the server and Fusion.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Net...

And as fyi, the ports and domains required in case it comes up:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...