update failed to complete

[Anonymous]

Has Autodesk or China broken its domain ? Updates are failing and after digging into the log I found :-

2020-03-19 10:38:11,956 - MainProcess(18052) - Dummy-1 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: 2020-03-23 21:22:08,295 - MainProcess(11864) - Dummy-1 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.fusion.autodeskdownloads.cn/production/67316f5e79bc48318aa5f7b6bb58243d/73e7...
2020-03-23 21:22:08,296 - MainProcess(11864) - Dummy-1 - adsk.dls.streamer.configuration - INFO :: The PAC invoking process was enabled but the proxy is empty
2020-03-23 21:22:08,398 - MainProcess(11864) - Dummy-1 - adsk.dls.streamer.netlib - ERROR :: Failed to log network information because of exception [Errno 11001] getaddrinfo failed
2020-03-23 21:22:08,486 - MainProcess(11864) - Dummy-1 - adsk.dls.streamer.netlib - WARNING :: Problem performing network operation... Trying again.

After checking DNS I found :-

nslookup dl.appstreaming.fusion.autodeskdownloads.cn
Server: dns.google
Address: 8.8.8.8

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** dns.google can't find dl.appstreaming.fusion.autodeskdownloads.cn: Non-existent domain

I'm in Hong Kong. My internet connection is fine, and everything else is working ok. And I'm an IT Engineer by trade.

[paul.clauss]

Hi @Anonymous 

Thanks for posting! I am not aware of any location specific issues with Fusion 360 at this time.

The error shown in your logs is discussed in this article - I believe you'll want to do a clean uninstall and reinstall after adding exceptions to your firewall/antivirus/security software.

I hope this helps!