update failed to complete

[Anonymous]

update failed to complete over the last 6 days.

Have restarted Fusion and PC multiple times.

Fusion does work, but this warning remains in the Job Status window.

Attached the autodesk.webdeploy.streamer.log file.

File appears to show an error at url :
https://dl.appstreaming.autodesk.com/production/67316f5e79bc48318aa5f7b6bb58243d/73e72ada57b7480280f...

If I open that page in my browser, I see :
"OOPS! Something went wrong with our servers. Please try again later. "

[olivier.robardet]

Hi, 

Exact same issue for me.

[turbineted]

Hi 

Same thing is happening to me.

[julia.paganucci · Accepted solution]

Hi @turbineted , @Anonymous , @olivier.robardet , 

Thanks for posting! Can you please perform a clean uninstall and reinstall to force Fusion to be on the latest update? 

Please accept as solution if my post fully resolves your issue, or reply with additional details if the problem persists.

Thanks, 

[turbineted]

That seems to work, many thanks.

[Anonymous]

Hey is there any other way that is not uninstalling the whole program again ??

[julia.paganucci]

hi @Anonymous , 

as per this article you can always check the log files to help identify the cause of the failed update (like network issues or permissions). But if this is a generic failed update the clean uninstall will always put you on the latest version. 

Thanks, 

[Anonymous]

Would I be able to recover the files that are saved on the program ??

[julia.paganucci]

hi @Anonymous 

performing a clean uninstall should not affect your files as long as they have been saved. they are saved to the cloud and not directly to your computer, so once you log in again they will be there. 

thanks,