Unable to update - Help?

Unable to update - Help?

emisnug
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Message 1 of 22

Unable to update - Help?

emisnug
Contributor
Contributor

Hi All

I'm not able to update Fusion 360 to the latest version. I've attached the log, restarted my computer several times and still am not able to update. I have just joined a Fusion Team for the first time, and this version disconnect means that we're not able to work together. Would someone be able to help me out?

Thanks!

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Replies (21)
Message 21 of 22

emisnug
Contributor
Contributor

Of course! Here's what I got when I visited that URL:

{"abort-install-urls":["https://autodeskfeedback.az1.qualtrics.com/SE/?SID=SV_2fYONt1491tyR6J&te={time_elapsed}&pa={progress_achieved}"],"build-version":"2.0.8809","initial-install-delete-paths":["${location_b1f25a12d32e40548e2176b7b3c474fa}/../Autodesk Fusion 360/delayedAppInfo${streamtag}"],"launcher-path":"${location_b1f25a12d32e40548e2176b7b3c474fa}/{stream_tag}/Autodesk Fusion 360 ${streamtag}.app","major-update-version":"2.0.1986","major-update-version-list":[],"packages":[{"checksum":"29f3cba5318d97ba9ff838244a0eef81f62fb4d4","compressed-size":7244524,"size":34213456},{"checksum":"e639e9b86421a5845e82236f77b9b62beb70efb7","compressed-size":103592,"size":557136},{"checksum":"c4707766f13d08355804f5c2dda67c46630fe7aa","compressed-size":7440672,"size":44027712},{"checksum":"4fd7e29db1ea9010d13b08cd7b51052910673772","compressed-size":1602428,"size":13054960},{"checksum":"7a02f485e163a946510f9e992d61f7f9075e307e","compressed-size":531932,"size":1791856},{"checksum":"546483542b3ea065de268b7eeb80511e8024f3dc","compressed-size":168072,"size":434560},{"checksum":"b155b7ada15bd6f803d1ce54f0c97133e2ee1405","compressed-size":138940,"size":430704},{"checksum":"a1dc34b68ea174d53eb25a9ba3002ac48a2ca5b1","compressed-size":986512,"size":3622241},{"checksum":"6ff7ed344ae4d7f564e3d09809033bf632f6201f","compressed-size":1458744,"size":5120544},{"checksum":"9b07de9b6a1f20f473d98139e6a0a1b6749d4e40","compressed-size":1204792,"size":4373792},{"checksum":"62264091de62411c34c9722f8bc941d87c205984","compressed-size":810268,"size":3728384},{"checksum":"50826c5b3bd50f5dd665567cf9ebe2783ea83f68","compressed-size":1776588,"size":6357536},{"checksum":"8232bbeeac2b44629ecf7a75fb6bc492c232acb3","compressed-size":30822460,"size":153103949},{"checksum":"b09f6299cd90755ca71e010505de61bbd3631b18","compressed-size":57408184,"size":243075033},{"checksum":"e3a76adc3a32d9b538b9407a852ce9039ac9ffe6","compressed-size":27111232,"size":97118761},{"checksum":"5b36db970d5256935cd94c7ea31cdcc8d8528d72","compressed-size":1893052,"size":4855024},{"checksum":"c9e194007023ea3fb485e8cbb87acfebd2074bfc","compressed-size":1013640,"size":2634176},{"checksum":"c1de83a518747c1832b2cccbdf5c7e225bdcea8f","compressed-size":1946088,"size":15275232},{"checksum":"0fe4ffc279ddac92e4d36aa97abded1e919cc739","compressed-size":12722036,"size":49269183},{"checksum":"e50560492b4f73a7a432450d04b8048a2828f058","compressed-size":12680120,"size":52472448},{"checksum":"8ed0dd0d192416fa4ad1fdaf878b327865c4749a","compressed-size":8381544,"size":40309296},{"checksum":"9fcec6ef89771a765b652b6c98b90c0af0df6055","compressed-size":56632,"size":342384},{"checksum":"b93d291f76d8dc190abd5a6da83d3dbfbb2b1d47","compressed-size":74933240,"size":312534528},{"checksum":"98c12699f3cb8a5a8fb25f3cca16fb0cf9aa5490","compressed-size":43077580,"size":95798272},{"checksum":"bdb839b059b6fd6d532caa8520c29bb0711402ec","compressed-size":277140,"size":909904},{"checksum":"ac6c66665d89404869ed48f459b0c082c9b98f46","compressed-size":28717908,"size":131172141},{"checksum":"4d8106e98342b3aca944927a850824160819c272","compressed-size":818576,"size":4659200},{"checksum":"f58e7fcca5f6e81962addf04b13a40e760b5abaa","compressed-size":483108,"size":2955594},{"checksum":"7c4ce3fb4d6640587d3878f8aff0a4a277a6e1a4","compressed-size":10147232,"size":47184342},{"checksum":"924f7036e8bd0d09e918cd3f444abc1edd9e630d","compressed-size":129919636,"size":515089288},{"checksum":"741e20fc023aff4dea042969704c20de1a9fba45","compressed-size":2082208,"size":9430558},{"checksum":"a8046ff95825f52a44b383ee0ed65527d43b8ada","compressed-size":119617356,"size":574809281},{"checksum":"33d438be5957361d5c9d1b2a9b1d75c3b99a818e","compressed-size":490308,"size":2881008},{"checksum":"295f7fb1b86c7677ada2110b25181629e132890a","compressed-size":4068544,"size":19437118},{"checksum":"385872d47d95f221282cf1d02d0d0822d5263896","compressed-size":5066584,"size":22486736},{"checksum":"42332ae8dff23774e2b1c294d6710c7cd436ce8b","compressed-size":3643348,"size":18283648},{"checksum":"4653fd87edd0d36e53a6e2cc5e06ffda686e0fff","compressed-size":28853472,"size":159941184},{"checksum":"b51fee71c03f118549b40edd2e1033a125ac72ae","compressed-size":115684,"size":688482},{"checksum":"cae0723fe23bfdc8a07a71b93bc63d6ae95f6cc1","compressed-size":26179656,"size":95005037},{"checksum":"0b22242be91a3a5477a975e22596fbf1e5136582","compressed-size":1049492,"size":7158053},{"checksum":"08e2d7e88e19f6ab4b6112738f4e67b982c5735d","compressed-size":896992,"size":2150778},{"checksum":"58d8b9ec592da0e658d06e32970e18019640e0a2","compressed-size":25117512,"size":122954062}],"patches":["20200809010901","20200729034202","20200715161355","20200629111725"],"patches_build_version":["2.0.8808","2.0.8749","2.0.8624","2.0.8609"],"pre-install-tasks":["839cfbb44dc7466fa5ed8a9c7e749813","1b891e3c161b456cb570ff9a05c8a9c8"],"properties":{"auto-launch":{"id":"73e72ada57b7480280f7a6f4a289729f"},"display-name":"Autodesk Fusion 360","launch-icon":"adfe94ab7b3d406593209313db61b4a1","required-os":{"friendly-version":"Mac OS X 10.13","version":[10,13]},"session-file-name":"streamingsession.json","sub-applications":["e7f9cb70b7034d379c60bc2486571de8","3bb6685f2e064bb08a7d3913035e6b88","47458aa04dc04be2a184ca4322d75d74","06f12dc0a4f441c5a9ca3185334c84eb"],"uninstall-icon":"56d551a4f8ae4771b5ac62653cc02079"},"release-version":"20200811035321","streamer":{"checksum":"09d9cd44f6d8ffcde3b202aea961bfb71faf03cc","feature-version":"20200714104000"},"update-group":"b50de22ed5ae427f836157142f5a4d6b"}

 

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Message 22 of 22

emisnug
Contributor
Contributor
Accepted solution

Hi Everyone! 

Thanks to some diligent work by @RajkumarIlanchelian and our internal IT team, we figured out the problem - it was our company-mandated Zscaler Security application prompting an SSL Inspection on download. Here's the steps we took to solve this problem: 

Closed out Fusion 360
Disconnected from the work ethernet & turned off WiFi

- IT Team Step: whitelist autodesk.com & transfer.autodesk.com
- IT Team Step: disabled "Force SSL Inspection" on autodesk.com
Reconnected to work ethernet
Opened Zscaler
Update both the Zscaler App Version (this works on 1.5.1.5 (191135)) and the App Policy Version
Open Fusion 360
Update starts & installs automatically

And we're back to working as normal! This should be a version-agnostic fix, but I will keep the forums updated if it changes. 
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