unable to sign in fusion 360 FAO RajkumarIlanchelian

[sagar_si1985]

Post for @RajkumarIlanchelian to help with none login issue

[RajkumarIlanchelian]

@sagar_si1985 Thank you for creating the thread. Will look at the logs and get back to you. 

[RajkumarIlanchelian]

@sagar_si1985 Can you go to the below article and install the zip file on that article for SSO? See if now Fusion login works? If it does not then I will add more steps on how to diagnose this issue. 

[sagar_si1985]

do refer to the support article here? 

if so I cannot find a zip you refer too.

[RajkumarIlanchelian]

@sagar_si1985 My apologies - here is the link - https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/A785RG35hP8oUR96WrYkn.html

[sagar_si1985]

I have installed the file and still get the same sign in issue

[RajkumarIlanchelian · Accepted solution]

@sagar_si1985 Can you please try the below? I am wondering if there is any folders that are not in sync. 

Uninstall Fusion. Then, 

2. Go to C:\Users\user\AppData\Local\ DELETE folder Autodesk\
3. Do not use the same Fusion installer. Can you please download the installer again? 
4. Now install again

[sagar_si1985]

I have re downloaded the install file via the FREE Trial instead and it has worked straight away THANK YOU!