Unable to log in, does not open any web pages on the bowser

Unable to log in, does not open any web pages on the bowser

m_mazziniS6WKY
Explorer Explorer
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Message 1 of 5

Unable to log in, does not open any web pages on the bowser

m_mazziniS6WKY
Explorer
Explorer

Last month Fusion was working, today I can't even login.

Yesterday, trying to start Fusion I was presented with a black screen with the login button,

2024-03-11 18 16 51.png
Pressing the button brings up the entry that warns me that a window should open in my web browser, but this does not happen.
2024-03-11 18 17 38.png
I have already searched the net and cannot find a solution.

From the Service Utility menu I have already done the repair, restore, uninstall and test but I have never seen any improvement and/or anything else.


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Accepted solutions (1)
329 Views
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Message 2 of 5

m_mazziniS6WKY
Explorer
Explorer

I can't find a solution, does anyone have any ideas

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Message 3 of 5

CGBenner
Community Manager
Community Manager

@RajkumarIlanchelian any ideas?

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Did your question get successfully answered? Then just click on the 'Accept solution' button.  Thanks and Enjoy!


Chris Benner
Industry Community Manager – Design & Manufacturing

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Message 4 of 5

RajkumarIlanchelian
Autodesk
Autodesk
Accepted solution

@m_mazziniS6WKY thank you for the logs. 

In your registry off you go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

Do you see an ADSKidentitymanager folder or value? If so can you delete that and try Fusion again? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 5 of 5

faqq_galante
Community Visitor
Community Visitor

I tried all the possible ways and none of them worked, you really saved me!