Unable to access Fusion at all; blank page in project screen

[someikeaproduct]

Hi. I have a Fusion 360 license through my school and am on two team hubs, one personal, and one for a school project. Recently, my access to fusion has been going out but with no corresponding outage for the service as a whole. During these outages, accessing either hub directly from the URL leads to this page

 Note that when the service is working, this URL typically leads to the page as expected; weirder still, attempting to access Autodesk Drive during a personal outage leads to this page. 

The Fusion 360 application allows me to login; however, it prompts me to create a new hub like the new user screen. I have never actually continued this as I am scared to loose all the files in my personal hub. These events typically last about 12 hours and then everything goes back to normal.

Has anyone else ever seen this pattern of errors before/knows how to fix it?

-CM

[sutherland-]

Hi @someikeaproduct 

Could you please try the following:

1. Install Autodesk Desktop Connector to access files stored in Autodesk Drive directly from specific Autodesk Products.
2. Once Desktop Connector is installed and the user logs in, access to Drive will be available from My Computer.

Hope it helps.

[someikeaproduct]

Hi @sutherland-. Thank you for your rapid response. When the personal outage occurs (they are intermittent/every couple days) I will get a notification from Desktop Connector that the drives I can access have changed and neither is accessible. Once it has resolved itself about 12 hours later, running "Check for Drives" restores them.

[sutherland-]

Hi again @someikeaproduct 

Sounds cliche, but have you tried giving Autodesk a complete wipe and installing it again?

It might be worth trying, since this is an unusual behavior.

Hope it helps.

[someikeaproduct]

Hi again @sutherland- 

I’ve tried opening fusion on 3 different computers when this is ongoing and get the same issue; however, its presence on both web services and applications makes me think it’s a backend issue.