Term Has Expired

[joncolinleonard]

After the big service outage last week, I have a big red "Term Expired" badge next to my name in the Fusion 360 application. My term doesn't expire until September 2018. What gives...

[James.Youmatz · Accepted solution]

Hi @joncolinleonard,

Welcome to the Fusion 360 Community!

I am sorry to hear that, but I think I can get this straightened out for you! Can you send a copy of the invoice or contract number to my email at james.youmatz@autodesk.com. I'll take a peek and see that everything looks okay in our backend and everything is synced up.

Just to rule out that this is on Fusion's end, can you try the following for me:

1. Remove the LoginState.xml file and Restart Fusion 360:

Mac OS 

1. Close Fusion 360
2. In Terminal, type the below command and press enter 
   open ~/library/ 
3. In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to 
   ~/Library/Application Support/Autodesk/Web Services
   NOTE - if you are on a version from the Mac App Store, browse to:  ~/Library/Containers/com.autodesk.mas.fusion360/Data/Library/Application Support/Autodesk
4. In the Web Services (or Autodesk for App Store) Directory, locate the LoginState.xml file
5. Right click on LoginState.xml and select Move to Trash 
6. Restart Fusion 360 

Windows 

1. Close Fusion 360
2. In windows explorer browse to   %localappdata%\autodesk\web services
3. In the Web Services directory, right lick on the LoginState.xml file and select delete 
4. Restart Fusion 360

Once removed and Fusion is restarted if you are still seeing it, can you please try the following:

• Click the red "Term Has Expired" button.
• Select Buy, but DO NOT buy it again. It will launch a webpage, but feel free to exit out of it. Has the red badge away.
• If so, restart Fusion and verify that it remains gone. If successful, you should be able to go the Help menu, select About and have the Active Plan say subscription.

Thanks,

[joncolinleonard]

Thanks for the rapid response on a Sunday. Ahead of receiving this reply, Logged out, then back into Fusion 360 inside the application. This caused the app to re-recognize my subscription status and unlocked the app for business, and obviously, removed the red warning tab. I'm saving the instructions provided in the event of a "next time".  While there are no obvious ways to have a direct conversation with someone when my app is down (billable hours come to a halt), the response to my forum request was timely and I appreciate the follow-up after the fact. I also appreciate the fact that someone quickly forwarded my request to the "right forum" from the forum I posted to initially.

[Anonymous]

I have the same problem on Mac, but your solution does not help. I also tried to reinstall to no avail

You can check and I have a early adopter subscription.

This is really annoying first a day no service and now this that blocks me from uploading files and do work.

[James.Youmatz]

Hi @Anonymous,

No worries, we can get this taken care of! Can you try something for me in the meantime. Can you click the "Term Has Expired" error message, and then select Buy. This will take you to a webpage, but don't buy it again - just exit out of the website. Now restart Fusion 360. Has the error message disappeared? We can verify this if you go to the help menu within Fusion and select About. Next to Active Plan does it say that you have an ultimate subscription?

Thanks,

[Anonymous]

YEs it worked and now about says Fusion Ultimate, super thanks!

[James.Youmatz]

Hi @Anonymous,

Awesome, great to hear it! Please reach back out if you find it happened again (although it shouldn't).

Thanks!

[3Dpcb]

I hope there will be a update that fix this, because it happend to me also. 

It is not happening everytime I open Fusion, but lately I also get the message "Terms of Service not been agreed to with this account". And after that the spinning color wheel.

I have a early adopter subscription on a Mac.

[Ahmad.Mwaheb]

when i searched for LoginState.xml i cannot find it in the location folder .. how can I solve this problem

[James.Youmatz]

Hi @Ahmad.Mwaheb,

Theoretically the issue this user was experiencing should not be around anymore. If you are seeing this error message it is potentially due to something else. Can you PM me your email address that you use Fusion with so I can check in our backend and make sure everything looks good.

Thanks,

[peterson1979]

I'm having the same problem. After work purchased it I got the term expired. Now it says I can't save my work. Bought within the last month.

[James.Youmatz]

Hi @peterson1979,

Thanks for posting! We found an issue in the backend and have since corrected it. I emulated your account and it looks like your paid seat is now there. Do you have access to Fusion now?

Thanks,

[peterson1979]

 Yes, I do now thankyou for taking care of that so fast. 

[peterson1979]

Ok so my account went back to saying it's expired until I click on the buy button. Then it allows me to save again until the next time I open it.  It never shows how many days I have left on my account. A resolution would be appreciated.

[James.Youmatz]

Hi @peterson1979,

Just looked into your account and noticed the same issue came back. What is happening, is if you go to the Users tab on manage.autodesk.com it lists no users. This is a sync issue most likely as it should automatically assign you the seat of Fusion you purchased. Let me dig into this and resolve the issue. Please let me know if you get locked out Fusion.

Thanks,

[James.Youmatz]

Hi @peterson1979,

I believe its fixed now. Can you please go to the Help menu within Fusion and select About. Next to Active Plan it should say Subscription. Can you confirm this?

Thanks,

[peterson1979]

I don't see active plan when I click on about. All I see is the terms and conditions.

[James.Youmatz]

Hi @peterson1979,

Can you restart your computer and then try? I have seen that repopulate that dialog before. If it is still missing, can you collect your diagnostic log files from the help menu and send those to me.

Thanks,