Support is asking me for Hub IDs - where to find them?

[matt54Q62]

I'm on the old, deprecated single-user hub and need to migrate to the new business hub. I'm told we're one of the few users still on this old system.

I did a screen share with Autodesk a few weeks ago and am waiting for assistance from a developer. It's been a while since I heard anything so I tried moving things along today.

I chatted with support and the agent kept asking me for the Hub IDs. I don't know where to find Hub IDs, and told the agent as much. He ignored me and kept asking. I gave my email. I frantically searched Google, autodesk.com, and the Fusion 360 help but nobody's written up how to find hub IDs.  

He gave me two Hub IDs (eg  c4b9a75b-7cf5-4efa-96b0-6bc922ff266b) so I learned Hub IDs are uuids. That one I pasted in is associated with my user.  Is it the ID of my single-user hub or the business hub? I have no idea. Neither did he. 

He asked questions like "May I know which HUB id you are looking to which hub ID?" 

I'd explain I want to move from the single-user hub that shows up under "Matt M" in the F360 UI into the hub for team "COMPANY_NAME" which also shows up with that name in the F360 UI. 

He sent an article that shows how to find Account IDs in BIM360, which I haven't used in 3+ years. The article was out of date and the BIM360 UI looks nothing like the screenshots. My Account ID wasn't available in there. But I have it from other places. He didn't want it. I explained that article doesn't show where Hub IDs are visible.

He said he can't help without Hub IDs and closed the chat.

Any of you folks know where to get Hub IDs?

[jhackney1972]

I believe you can find your Hub ID by the following process.

• Open your favorite Web Browser
• Type the following in the address line: http://login.autodesk360.com/login
• Hit Enter to browse
• If it asks for you Autodesk ID and Password, enter the same one you use to log into Fusion 360.
• When you get to the Fusion 360 Web Database, click on your Avatar, username, or picture in the upper right hand corner of the screen.
• This will open up a list containing your personal and Team sites.  In the screen capture below, I am showing you mine.  I have grayed out all except the top one for security reasons.  Below the name of your team you will see the Hub ID.  I have indicated it by the red box.

[matt54Q62]

Thank you for looking into this.

The "Hub ID" support is looking for is a 128-bit uuid.

The one you highlighted is the human-readable form, which I can see.

[TrippyLighting]

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@matt54Q62 wrote:

Thank you for looking into this.

The "Hub ID" support is looking for is a 128-bit uuid.

The one you highlighted is the human-readable form, which I can see.

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I have never heard about a  128-bit uui.

@James.Youmatz can you help this user out please?