Sufficient data not found to switch to ofline mode

[Anonymous]

Hello,

I'm a beginner with Fusion 360 and i can't connect to be online mode.

Somebody can help me to adjust my user data or licence manager to connect Fusion360 to the cloud!

thank you

[Anonymous]

Same issue here. Haven't been using fusion 360 for a while. Got the free trial at the same time as a friend. He extended his trial as a hobbyist when he got his, and I forgot. I've since bought a new laptop and get the same issue after a fresh install. My friend doesn't have the issue.

Thanks,

Nick

[Anonymous]

Hello Guys,

I just started Fusion again and now, surprise, no error and it is logged on saying i have a trial.

Looks like it is working.

I did nothing else (not deleting and config files/cache and so on) just waited and tried it again.

Hope it is working for you guys as well.

Regards.

[Anonymous]

I'm getting the same issue.  I openend fusion 360 today for the first time in a couple months and it asked for my email and password.  I entered them and then got the same error message.  A few seconds after pressing okay the fusion 360 window disappears and that's all that happens.  Task manager doesn't show fusion360 running.

[Anonymous]

Hello @James.Youmatz

Greetings,

Just one concern - Is fusion compatible with the latest update of Windows 10?

Because after i had updated my windows software to the latest version and since then fusion started crashing.

There is no crash number CER generated after crashing and hence unable to submit the crash report.

I have performed a clean uninstall and reinstall under the guidance of @Masa.minohara and performed all the steps for clear uninstall and reinstall.

My log files are also shared in the previous trailing mails.

Please see to that if it could be resolved as soon as possible.

Thanks and Regards,

Rajkumar

[Anonymous]

Problem fixed itself this morning. Was able to open desktop app and extend the trial as an enthusiast.

I'm assuming this was something on autodesk's side.

Thanks

-Nick

[masa.minohara]

Hi @Anonymous

Yes, Windows 10 is supported for Fusion 360. I'm very sorry it's taking long time to solve the issue for you. I'll keep you updated on the status of the investigation.

[Anonymous]

Thank you so much @innovatenate and @masa.minohara

Thanks for following up with me and getting my issue resolved.

Fusion is working fine now.

Regards,

Rajkumar

[Anonymous]

Hi there,

I have the same issue on Windows 10. Fusion 360 has been working for a while on my computer and then I got this problem.

If any one could help I would be grateful (I don't want to switch back to SW!)

Thanks,

[masa.minohara]

Hi @Anonymous,

Thank you for posting! Could you try turning off your computer, restarting your modem/router, and then starting up your computer to see if that makes any differences? If that does not help, could you attach the diagnostic log files so I can take a closer look at the issue?

 

[Anonymous]

Hi @masa.minohara and thanks for your fast response,

I do not have access to the diagnostic files the way you advised because Fusion is crashing straight after I clicked on OK.

I tried to restard computer, I tried on different networks, I tried creating a new account, I tried to delete some files as said above on this topic but it does not seem to work.

Please find attached the log file and a screenshot right before the crash.

Thanks 

Romain

[masa.minohara]

Hi @Anonymous,

Thank you for your response and private message. I just replied to the private message. Please take a look at it and respond. 

Thanks!

[Anonymous]

same error wit windows 10..  but after messing around, figured out that wen i Right clicked and opened as admin and it works fine..

[Anonymous]

After doing this below, i was able to get the diagnostic file. The software no longer crashes but stays in Offline mode at all times.

Below are the exact instructions for Windows:

1. Browse to %appdata%\autodesk\neutron platform\options\{alphanumeric folder name}.
2. Delete NGlobalOptions.xml.
3. Browse to %appdata%\autodesk\neutron platform\options
4. Delete NMachineSpecificOptions.xml
5. Browse to %temp%\autodesk\
6. Delete the BrowserCache folder.
7. Launch Fusion 360

Hopes this help!

[Anonymous]

Hi guys,

Thank you for the advice, I tried both of your methods but I still have the issue. 

It does not seem to work on my computer.

Bye,

Romain

[Anonymous]

It is finally working,

The issue was my proxy settings, I reset everything and fusion is working again!

Thanks to Masa for putting me on the right track.

[Anonymous]

Hi,

I am having the same error message and fusion 360 crashes once I click ok.  I am a student and need to have access to this software to do work for one of my classes.  I have tried everything mentioned in this thread but nothing has worked.  Hope someone can help me figure out what is wrong soon

[James.Youmatz]

Hi @Anonymous,

Can you please post your application and web services log files? These can be found by following the steps in this guide here.

Thanks,

[Anonymous]

Hi,

I have attached the installation log file. I was unable to find any
application log files but there were some text files if those are helpful.
There was one web service log file however it was blank so it was not
attached. Please let me know what else you might need so I can get access.

Thank you,
Sarah

[James.Youmatz]

Hi @Anonymous,

Doesn't look like the log attached unfortunately 😞

Feel free to reach out to me via email (james.youmatz@autodesk.com) and we can set up some time to do a screen share session. It is interesting that the log files are missing. I would be curious to see what is going on.

Thanks,

[robsondutra]

Hi folks,

I solved this problem changing my autodesk account password and going to %localappdata%\autodesk\web services and deleting LogginState.

Best regards,

Robson