subscrition expired even though I am a renewed license

[skasperskiND8NK]

I tried to open fusion and it said my license was expired and I needed to do an update. After the update it said I was on a 30 day free trial. I have a hobby license so I contacted online support. They cancelled the trial and told me to uninstall and reinstall fusion and restart the computer. I did that and now all it shows is I have an expired subscription and online support cannot resolve the issue. Logging out and back in, several restarts has not resolved the issue. Online support advised me to make a case on the forums

[RajkumarIlanchelian · Accepted solution]

@skasperskiND8NK Can you please try the below? If this does not work, can you DM me your email used to register Fusion?

Windows:

1. Log out of Fusion
2. Close Fusion 
3. Go to - C:\Users\USER ID\AppData\Local\Autodesk\Autodesk Fusion 360\<o2id>\ DELETE OfflineCache.xml
4. Now start Fusion again

Mac:

1. Logout of Fusion
2. Close Fusion 
3. Launch Finder - Go - Go to folder - type the below 
4. ~/Library/Application Support/Autodesk/Autodesk Fusion 360/
5. You will find a folder in there that is a unique ID folder 
6. Go into that folder and find and delete OfflineCache.xml
7. Now launch and login to Fusion

[skasperskiND8NK]

I can get to the fusion 360 folder but I cannot find a file called <o2id> 

[RajkumarIlanchelian]

@skasperskiND8NK My bad there. It should be a I think 12-15 characters unique name folder. 

[skasperskiND8NK · Accepted solution]

That worked, thank you