Student access to shared project files is intermittent

[grad2]

Students are all members of my team. Within my team, I have a project called "Student Tool Assignments". Within that, each student has a folder. 

FREQUENTLY, beginning perhaps with the most recent update, students report that they can't see the shared projects at all. The ONLY project they can see - and therefore save to - is the 'default project'. 

Sometimes changing to their own team and back to mine helps, sometimes rebooting the entire software helps, but not always. 

[karina.harper]

Hi @grad2 

We have been looking into an issue that sounds like this. Can you give us some information about your setup? 

1. Are your students using the Fusion application? Or accessing on the web?
2. What kind of machine are they using?
3. Are they users accessing your owned hub?

Thanks,

Karina

[grad2]

• The students are using Fusion 360 on the computers, with a Multi-Seat Standalone (MSSA) license.
• Dell Precision 5560 with 16gb of ram, running Windows 10
• They are members of my team, which is I think what you meant by 'hub'. When they first start fusion it forced them to create their own team, except for one student who received my email and 'joined' my team before he had been forced to make his own. Then they switch teams and have editor power over the default project (irritating because they accidentally save things there all the time) and the "Student Tool Assignments" project where they each have a folder. I tried making teams for groups or joining the students' teams, and that was a disaster. 
  
  This is required because they have to be in my team for me to share machines, post processors, tools, etc with them, as well as being able to browse through their files and grade them. It is therefore possible that a malicious student could delete another students' work, though thankfully that hasn't happened yet. 
  
  What's needed is a school specific version of hubs where the 'default project' itself creates a folder with unique permissions (teacher all, students only their own or teacher created folders) and it should 'home' them to their folder when they log in. 

[karina.harper]

@grad2 

So - your students are on a commercial license, not an Education license?

If possible, can you share application logs from a student who experienced the problem? Also, it would be ideal if you can let me know around what time/date the issue occurred so I can cross-reference in the logs.

Karina

[grad2]

They are using the individual seats version of Fusion 360, so yes, the educational version, but not the network license version. Apparently I would have had to have selected Network license when I first set it up, and I can't change it since then. 

This happens pretty often, so tomorrow morning when 30 kids get onto the computers, I'll get logs off of whoever it happens for. 

[karina.harper]

Thanks @grad2 - that would be great. If you can also DM me the impacted student's email, we can use that to cross-reference failed calls in the back end. 

Karina

[grad2]

Here is a log from today, approximately 9:28am PST. Several students, including myself, couldn't see the shared folders, although when I rebooted to try to run the system diagnostic, my access came back. 

This is from a student computer during the time they had only access to the default folder. 

[karina.harper]

@grad2 

Thanks for the logs, nothing is jumping out at me as a clear error or failure. 

Can you check the version of Fusion that the students are on? For reference, I'm on 2.0.14793.

Cheers,

Karina