stuck at: "file preview being generated and will soon be ready"

[maker9876]

There's a design, the design, I'd really like to view from my iPad.

- F360 installation on iPad is new;

- modified and resaved the design so it's fresh;

- I can view various other designs OK

But this one has been giving me the "file preview being generated and will soon be ready" message for a day now. Tried viewing on the web and there is a similar issue: I can view various aspects of the file information but trying to view the design just creates an infinite spinning disk.

It's true that it's a relatively complex design (at least by my standards). What can I do to debug this?

Thanks

[dsouzasujay]

Hi @maker9876 

I don't have an iPad, but I do use an Android device.
Could you please try these and see if they help?

Clear the cache

• Open Fusion Mobile App
• Go to your Profile button in the upper left corner
• Select Settings
• Clear the recent / offline / uploads data

Overwrite the design

• Open the design in Fusion Desktop Application
• Apply a small change to the design (for instance, show and hide a body)
• Save the design as a new version
• Test opening the design in Fusion Mobile Application.

If the suggestions above do not resolve the issue:

• Try promoting previous version of the design and retest
• Uninstall and reinstall Fusion Mobile Application.