Startup licenses for additional accounts

[mehmet.gezer]

Hi,

Our startup license renewal appeal is approved. And I've applied for the additional accounts for the team members like written in approval e-mail. It's been 3 weeks but our team members still dont have the linceses. Old licenses are almost expired. What can i do to prevent possible business interruption ? 

Thanks,

[Phil.E · Accepted solution]

Have you tried contacting support?
https://knowledge.autodesk.com/contact-support