Startup License Activation Problem

[Anonymous]

Dear Fusion 360 Support,

I got approval for a startup license for a year. The confirmation message mentioned that this subscription should be activated within 48 hours. As this change did not come through (7 days passed), may I please ask you to check if anything got stuck / requires action.

Thank you very much.

[AeroNib · Accepted solution]

I'm not sure what troubleshooting steps you've already gone through, but there are some things you can try:

1. Open Fusion 360. Click on your user icon on the very top right, then click sign out. Re-launch Fusion 360 and sign back in.
2. If that doesn't work, open Fusion 360. Click the ? icon next to the user icon at the top right. Under Support and Diagnostics, click Clear Cache Data. This will not erase your designs saved in the cloud. It will just clear locally cached data, so it will ask you to sign in again.
3. Verify that you're signing in with the same email address you used to request the startup license or that you provided in your license application.
4. Go to https://manage.autodesk.com and login with your Autodesk account. Click All Products and Services and verify that you see Fusion 360 - 1 seat - startup - single user.

If this still doesn't work, there may be an issue with your account. I know mine usually does take approximately 48 hours to go go through. You can try reaching out to the startup team directly at their email, but I highly recommend trying the steps above first

[Anonymous]

Thanks for your points. I actually tried them up till and including clearing the cache. The relevant entry is missing at manage.autodesk.com - so I'll reach out to the team in the e-mail you provided.

Thanks!

[AeroNib]

Thanks for the followup! It sounds like either the license hasn't activated yet (it should have by now), or there's a mismatch between the email they activated it on and your account sign in. Your best bet will definitely be reaching out directly, so best of luck and have a great weekend!