Software update fail because of TLS

[Anonymous]

Hello,

I'm running Autodesk Fusion 360 on a Macbook Pro (macOS 15.5).

Updates of the software are failing because of TLS version, see the stacktrace below.

Restarting the software and/or the mac did not help either.

Any hints ?

Thanks.

2020-06-24 13:53:48,897 - MainProcess(81566) - Dummy-1 - adsk.dls.streamer.process - INFO :: The host dl.appstreaming.autodesk.com is accessible
2020-06-24 13:53:48,899 - MainProcess(81566) - Dummy-1 - adsk.dls.streamer.process - INFO :: S_I: MTA0LjY5LjEwNi4yMjk=
2020-06-24 13:53:48,899 - MainProcess(81566) - Dummy-1 - adsk.dls.streamer.netlib - WARNING :: Failed to get client ip address [Errno 8] nodename nor servname provided, or not known
2020-06-24 13:53:48,900 - MainProcess(81566) - Dummy-1 - adsk.dls.streamer.process - INFO :: C_PR_I: 
2020-06-24 13:53:48,987 - MainProcess(81566) - Dummy-1 - adsk.dls.streamer.process - INFO :: Local DNS: U2VydmVyOgkJMTkyLjE2OC4xLjEsIEFkZHJlc3M6CTE5Mi4xNjguMS4xIzUz
2020-06-24 13:54:00,498 - MainProcess(81566) - Dummy-1 - adsk.dls.streamer.process - INFO :: Network Speed: host: bpwoippy.vialis.net:8080, ping: 32.358s, download: 166.31486293190014Mbps
2020-06-24 13:54:00,498 - MainProcess(81566) - Dummy-1 - adsk.dls.streamer.process - INFO :: Proxy enabled False
2020-06-24 13:54:00,498 - MainProcess(81566) - Dummy-1 - adsk.dls.streamer.process - ERROR :: Exception during processing:
Traceback (most recent call last):
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 1254, in do_open
    h.request(req.get_method(), req.selector, req.data, headers)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/http/client.py", line 1107, in request
    self._send_request(method, url, body, headers)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/http/client.py", line 1152, in _send_request
    self.endheaders(body)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/http/client.py", line 1103, in endheaders
    self._send_output(message_body)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/http/client.py", line 934, in _send_output
    self.send(msg)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/http/client.py", line 877, in send
    self.connect()
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/http/client.py", line 1261, in connect
    server_hostname=server_hostname)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/ssl.py", line 385, in wrap_socket
    _context=self)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/ssl.py", line 760, in __init__
    self.do_handshake()
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/ssl.py", line 996, in do_handshake
    self._sslobj.do_handshake()
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/ssl.py", line 641, in do_handshake
    self._sslobj.do_handshake()
ssl.SSLError: [SSL: TLSV1_ALERT_PROTOCOL_VERSION] tlsv1 alert protocol version (_ssl.c:720)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "nspylib.zip/netlib.py", line 141, in __init__
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 472, in open
    response = meth(req, response)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 582, in http_response
    'http', request, response, code, msg, hdrs)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 504, in error
    result = self._call_chain(*args)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 444, in _call_chain
    result = func(*args)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 696, in http_error_302
    return self.parent.open(new, timeout=req.timeout)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 472, in open
    response = meth(req, response)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 582, in http_response
    'http', request, response, code, msg, hdrs)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 504, in error
    result = self._call_chain(*args)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 444, in _call_chain
    result = func(*args)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 696, in http_error_302
    return self.parent.open(new, timeout=req.timeout)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 472, in open
    response = meth(req, response)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 582, in http_response
    'http', request, response, code, msg, hdrs)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 504, in error
    result = self._call_chain(*args)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 444, in _call_chain
    result = func(*args)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 696, in http_error_302
    return self.parent.open(new, timeout=req.timeout)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 466, in open
    response = self._open(req, data)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 484, in _open
    '_open', req)
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 444, in _call_chain
    result = func(*args)
  File "nspylib.zip/netlib.py", line 342, in https_open
  File "/Users/julian.blin/Library/Application Support/Autodesk/webdeploy/production/51951a9870a02b6060af5e027883314d6e9d1f94/Autodesk Fusion 360.app/Contents/Frameworks/Python.framework/Versions/Current/lib/python3.5/urllib/request.py", line 1256, in do_open
    raise URLError(err)
urllib.error.URLError: <urlopen error [SSL: TLSV1_ALERT_PROTOCOL_VERSION] tlsv1 alert protocol version (_ssl.c:720)>

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "nspylib.zip/process.py", line 1507, in execute
  File "nspylib.zip/process.py", line 2775, in execute_without_errorhandling
  File "nspylib.zip/process.py", line 1410, in execute_without_errorhandling
  File "nspylib.zip/process.py", line 2749, in _load_deployapps
  File "nspylib.zip/process.py", line 2641, in _load_appmanifest
  File "nspylib.zip/manifests.py", line 426, in open
  File "nspylib.zip/manifests.py", line 274, in open
  File "nspylib.zip/netlib.py", line 571, in __call__
  File "nspylib.zip/manifests.py", line 267, in _open
  File "nspylib.zip/netlib.py", line 478, in __call__
  File "nspylib.zip/netlib.py", line 155, in __init__
urllib.error.URLError: <urlopen error <urlopen error [SSL: TLSV1_ALERT_PROTOCOL_VERSION] tlsv1 alert protocol version (_ssl.c:720)>, url:https://dl.appstreaming.autodesk.com/production/97e6dd95735340d6ad6e222a520454db/73e72ada57b7480280f7a6f4a289729f/20190627200757.json>

[rishabh.bisht]

Hi @Anonymous ,

Can you please run this command in Terminal to check what is the current SSL version on your machine?

$ python3 -c "import ssl; print(ssl.OPENSSL_VERSION)"

[erland]

I get the same problem, I am also on a Mac, MacOS 10.15.7.

I have:

$ python3 -c "import ssl; print(ssl.OPENSSL_VERSION)"

OpenSSL 1.1.1g  21 Apr 2020