Simulations stucks at 1%

[id00859520]

For any simulation you do, even in the case of only a linear load on a bar it remains loaded at 1% and does not advance even if you leave it for a long time.

[henderh]

Hi @id00859520,

Could you attach the log files zip when Job Status is showing 1% progress? (Help > Support and Diagnostics > Diagnostic Log Files).

Thank you, 

[id00859520]

here is the file.

[henderh · Accepted solution]

Thank you for attaching the diagnostic files @id00859520.

We've cleared the queue for your account. New solves should be able to process now.

Best regards, 

[roman_bonilla]

Hi, I have the same problem, but for having Educational account can not creat a topic. May you help me please? 

[henderh]

Hi @roman_bonilla,

We've received that your account is stuck also through the product support channel. We're working on getting this addressed as soon as possible for you.

Best regards, 

[henderh]

Hi @roman_bonilla,

Your queue has been cleared, and you should be able to solve again.

We apologize for the inconvenience.

[roman_bonilla]

Hi @henderh

Thank you so much for your attention. It works now. I really apreciate it.

[albertogutmar]

I have the same problem and I can't figure out a way to solve it by myself. Could you help me as well? 

[henderh]

Hi @albertogutmar,

You should be good to go now. Thank you for providing the log files.

Best regards, 

[jpetty1]

I am also having this problem

[henderh]

Hi @jpetty1,

Could you attach your log files?  (Help pull-down > Support and Diagnostics > Diagnostic Log Files)
That info is needed to clear your queue.
Best regards,

[osa065]

Hello, I also have this problem with non running simulations. Could you please help me out. Much appreciated! Could i also ask the reason for this 

[henderh]

Hi @osa065,

We've cleared your queue. Please let us know if you're still having issues.

Our apologies for the late response. 

[osa065]

Hello i am still having the same problems. It wont go past this for a very simple simulations

[henderh]

Hi @osa065,

Could you try again now? Your queue has been re-cleared.

Best regards,  

[osa065]

Still not working unfortunately

[henderh]

Hi @osa065,

Could you try again? Your queue should be cleared. Please let us know if you're able to solve now.

Thank you for your patience, 

[zcem1]

Hi, I'm having the same issue. Whenever I try to simulate the solve status just remains at 5 percent and does not proceed further. Please let me know if you can help me in this regard. Attached below is my log files for your reference. Thanks. 

[henderh]

Thank you for providing the log files @zcem1.

I've forwarded your data to development. There is no further info I can provide at this time.