Simulations stucks at 1%

Simulations stucks at 1%

id00859520
Explorer Explorer
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33 Replies
Message 1 of 34

Simulations stucks at 1%

id00859520
Explorer
Explorer

For any simulation you do, even in the case of only a linear load on a bar it remains loaded at 1% and does not advance even if you leave it for a long time.

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Accepted solutions (1)
2,242 Views
33 Replies
Replies (33)
Message 2 of 34

henderh
Community Manager
Community Manager

Hi @id00859520,

Could you attach the log files zip when Job Status is showing 1% progress? (Help > Support and Diagnostics > Diagnostic Log Files).

Thank you, 



Hugh Henderson
QA Engineer (Fusion Simulation)
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Message 3 of 34

id00859520
Explorer
Explorer

here is the file.

 

 

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Message 4 of 34

henderh
Community Manager
Community Manager
Accepted solution

Thank you for attaching the diagnostic files @id00859520.

 

We've cleared the queue for your account. New solves should be able to process now.

 

Best regards, 



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 5 of 34

roman_bonilla
Explorer
Explorer

Hi, I have the same problem, but for having Educational account can not creat a topic. May you help me please? 

roman_bonilla_0-1710632852154.png

 

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Message 6 of 34

henderh
Community Manager
Community Manager

Hi @roman_bonilla,

 

We've received that your account is stuck also through the product support channel. We're working on getting this addressed as soon as possible for you.

 

Best regards, 



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 7 of 34

henderh
Community Manager
Community Manager

Hi @roman_bonilla,

 

Your queue has been cleared, and you should be able to solve again.

 

We apologize for the inconvenience.



Hugh Henderson
QA Engineer (Fusion Simulation)
Message 8 of 34

roman_bonilla
Explorer
Explorer
Hi @henderh

Thank you so much for your attention. It works now. I really apreciate it.
Message 9 of 34

albertogutmar
Observer
Observer

I have the same problem and I can't figure out a way to solve it by myself. Could you help me as well? 

albertogutmar_0-1710863382719.png

 

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Message 10 of 34

henderh
Community Manager
Community Manager

Hi @albertogutmar,

 

You should be good to go now. Thank you for providing the log files.

Best regards, 



Hugh Henderson
QA Engineer (Fusion Simulation)
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Message 11 of 34

jpetty1
Community Visitor
Community Visitor

I am also having this problem

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Message 12 of 34

henderh
Community Manager
Community Manager

Hi @jpetty1,

Could you attach your log files?  (Help pull-down > Support and Diagnostics > Diagnostic Log Files)
That info is needed to clear your queue.
Best regards,



Hugh Henderson
QA Engineer (Fusion Simulation)
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Message 13 of 34

osa065
Explorer
Explorer

Hello, I also have this problem with non running simulations. Could you please help me out. Much appreciated! Could i also ask the reason for this 

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Message 14 of 34

henderh
Community Manager
Community Manager

Hi @osa065,

We've cleared your queue. Please let us know if you're still having issues.

 

Our apologies for the late response. 



Hugh Henderson
QA Engineer (Fusion Simulation)
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Message 15 of 34

osa065
Explorer
Explorer

Hello i am still having the same problems. It wont go past this for a very simple simulations

osa065_0-1711656984329.png

 

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Message 16 of 34

henderh
Community Manager
Community Manager

Hi @osa065,

 

Could you try again now? Your queue has been re-cleared.

 

Best regards,  



Hugh Henderson
QA Engineer (Fusion Simulation)
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Message 17 of 34

osa065
Explorer
Explorer
Still not working unfortunately
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Message 18 of 34

henderh
Community Manager
Community Manager

Hi @osa065,

 

Could you try again? Your queue should be cleared. Please let us know if you're able to solve now.

 

Thank you for your patience, 



Hugh Henderson
QA Engineer (Fusion Simulation)
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Message 19 of 34

zcem1
Observer
Observer

Hi, I'm having the same issue. Whenever I try to simulate the solve status just remains at 5 percent and does not proceed further. Please let me know if you can help me in this regard. Attached below is my log files for your reference. Thanks. 

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Message 20 of 34

henderh
Community Manager
Community Manager

Thank you for providing the log files @zcem1.

I've forwarded your data to development. There is no further info I can provide at this time.



Hugh Henderson
QA Engineer (Fusion Simulation)
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