Sign in problem on Win

[piret.uustal]

Hello

I have the same problem reported in this post:

https://forums.autodesk.com/t5/fusion-support/sign-in-failure/m-p/12246508/highlight/true#M182049

I cannot sign in and the suggested procedures don't work (reset before launch).

I can also see that the folder with my user is missing (there is "unknown").

My "Neutron Platform" doesnt contain any suggested file.

The cloud storage (https://myhub.autodesk360.com/g/all_projects/my) is ok and all my files are there.

Please note I havent logged in and used the SW for 2 years .....

WHat to do ?

[RajkumarIlanchelian]

@piret.uustal 

1. What version of Fusion do you have? 

Also can you please try the below? 

1. Close Fusion
2. Go to  C:\Users\<USER>\AppData\Local\Autodesk\Identity Services\idservices.db

Can you delete the idervices.db file and then restart Fusion? 

[piret.uustal]

Hello

1) I dont know the ver as I cannot launch the SW. The FusionLauncher.exe is dated Dec 2022.

2) There is no such dir. See pic

[RajkumarIlanchelian]

@piret.uustal @It’s likely you are on a very old version. Please uninstall Fusion and download the latest installer and install Fusion. This should help. 

[piret.uustal]

Thank you !

Reinstalling the SW solved the issue !!! 🙂

[RajkumarIlanchelian]

@piret.uustal Glad it worked.