Shared Hub Issue

[Anonymous]

Hello everyone,

unfortunately I have a issue regarding the shared Team HUB.

So I was recently invited into a project via link per mail.

I can see the project and other members and also can switch between this hub and another hub in the web browser.

But I can't access that shared hub on the desktop application. I tried different things to see if my Fusion 360 is connected to the hub. I tried to open a test object from the web browser but this error appears:

In order to activate the appropriate hub I tried to change the hub inside the desktop application. Unfortunately the hub does not appear (only my own team where I'm the admin):

Trying to switch the hub is not available in the upper right corner:

I already tried log out from web browser and fusion 360 at the same time and relog. Restarted the laptop and we also tried to leave the team and rejoin again, still not working. What else can I try to have access to the team via desktop application?

Thanks!!

Kai

[pawel.sarna · Accepted solution]

Hi @Anonymous,

Thank you for reporting this.
I understand that the hub you're invited to, is visible in your browser but not from the desktop application Fusion 360.
Sometimes it takes a little longer to synchronize the program. In such cases you just have to wait a little bit longer. Then the synchronization will take place.
I hope this helps. Please, keep us updated.

Best regards,

Paweł Sarna.

[Anonymous]

Thanks!

Worked for me. It was just confusing that my teammates joined at the same time and didn't face that problem...

Cheers

Kai