right click and sketch dissappears

right click and sketch dissappears

osprey75
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Message 1 of 11

right click and sketch dissappears

osprey75
Participant
Participant

when i right click sketch disssappears and autodesk fusion 360 fills the screen. Done the clean uninstall and reinstall about 5 times with no luck. This didnt start till the fusion update with the new look. fusion 360 flashes on the sceen when i try to move a sketch around. Hard to move sketch when i cant see it. any suggestions? windows 10

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410 Views
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Message 2 of 11

Phil.E
Autodesk
Autodesk

Hi, thanks for posting, glad to help.

 

It sounds like you haven't updated Fusion 360 for a couple years. Is that true?

 

Anyway, what you describe are graphics issues. Can you please gather and post your graphics diagnostic info? Go to Help > Support and Diagnostics > Graphics Diagnostic. You can copy the info to clipboard and paste into a reply to me.

 

Another question, are you using more than one monitor? Please describe your display hardware setup so we can eliminate it as a possible reason for this.

 

Thanks,





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Message 3 of 11

osprey75
Participant
Participant

I have the latest vesion of autodesk, cant find the graphics daignosis any where on laptop

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Message 4 of 11

Phil.E
Autodesk
Autodesk

The graphics diagnostic is part of the Fusion 360 help menu.

PhilE_0-1634157474002.png

It opens a dialog that has a "copy to clipboard" button.

PhilE_1-1634157508986.png

After you copy the information to clipboard, respond to this post, in your response use Paste to paste the information.

PhilE_2-1634157596372.png

 

Thanks,

 





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Message 5 of 11

osprey75
Participant
Participant

[GPU Information]
GPU Device: AMD Radeon(TM) RX 5600M Series
GPU RAM: 6144 MB
GPU Driver API: DirectX 11.0
GPU Driver Version: 27.20.11018.6002
GPU Driver Date: 09/01/2020

[Graphics Effects Settings]
Anti Aliasing: On
Ambient Occlusion: On
Object Shadow: Off
Ground Shadow: Off
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Limit effects to optimize performance]
Off

Message 6 of 11

Phil.E
Autodesk
Autodesk

Looks like newer drivers are available. 

https://www.amd.com/en/support/graphics/amd-radeon-5000m-series/amd-radeon-rx-5000m-series/amd-radeo...

 

I cannot comment if they will solve the problem, but would be a good place to start. Another thing you could try right away is limiting all graphics effects using the tick-box in the graphics diagnostic.

 

And I didn't see your answer, are you using more than one monitor? If yes,please describe how your monitors are set up.





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Message 7 of 11

osprey75
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Participant

sorrry forgot, no just laptop no other monitor

Message 8 of 11

osprey75
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Participant

Screenshot (4).png

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Message 9 of 11

osprey75
Participant
Participant

Screenshot (4).png

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Message 10 of 11

osprey75
Participant
Participant

thanks for the help. going to try the driver update

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Message 11 of 11

osprey75
Participant
Participant
Accepted solution

Awsome, that was it! Thanks!!Screenshot (6).png