Repair Failed, reinstall says its already installed

[charliex2]

FYI if you a repair/reinstall and it fails due to file permissions or such, and then you try to reinstall fusion it'll say its already installed and ask you to run it which will fail (which i did because reset didn't work and it wouldn't launch beyond a white screen with two gizmos)

so you have add or remove and uninstall it completely then attempt a clean install.

it'd be nice if the installer had a normal repair mode and skip the add remove, install from scratch.

though after the repair, then remove and clean install still had the same exact issue...

windows x64 10 latest version of fusion

[charliex2]

qt.webenginecontext:

GLImplementation: desktop
Surface Type: OpenGL
Surface Profile: CompatibilityProfile
Surface Version: 4.6
Using Default SG Backend: yes
Using Software Dynamic GL: no
Using Angle: no

Init Parameters:
* application-name Fusion360
* browser-subprocess-path C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe
* create-default-gl-context
* disable-d3d11
* disable-es3-gl-context
* disable-features DnsOverHttpsUpgrade,ConsolidatedMovementXY,InstalledApp,BackgroundFetch,WebOTP,WebPayments,WebUSB,PictureInPicture
* disable-gpu-rasterization
* disable-speech-api
* enable-features NetworkServiceInProcess,TracingServiceInProcess
* enable-threaded-compositing
* ignore-gpu-blocklist
* in-process-gpu
* log-severity disabled
* no-proxy-server
* use-gl desktop

[9396:3636:0801/191924.984:ERROR:tcp_socket_win.cc(352)] bind() returned an error: Only one usage of each socket address (protocol/network address/port) is normally permitted. (0x2740)
[9396:3636:0801/191924.984:ERROR:devtools_http_handler.cc(297)] Cannot start http server for devtools.
BUG OptionAdapter UseEagleRc called before setting callbacks.EagleAPI.Version = 0.1.2
[9396:23636:0801/191926.356:ERROR:database.cc(1707)] History sqlite error 5, errno 33: database is locked, sql: COMMIT
[9396:1640:0801/191926.356:ERROR:database.cc(1707)] History sqlite error 5, errno 33: database is locked, sql: COMMIT
[9396:23636:0801/191926.357:ERROR:database.cc(1707)] History sqlite error 5, errno 33: database is locked, sql: COMMIT
BUG OptionAdapter UseEagleRc called before setting callbacks.BUG OptionAdapter UseEagleRc called before setting callbacks.QString::arg: 1 argument(s) missing in %1/scripts
QString::arg: 1 argument(s) missing in %1/scripts
BUG OptionAdapter UseEagleRc called before setting callbacks.QString::arg: 1 argument(s) missing in %1/ulps
QString::arg: 1 argument(s) missing in %1/ulps
BUG OptionAdapter UseEagleRc called before setting callbacks.QString::arg: 1 argument(s) missing in %1/design rules
QString::arg: 1 argument(s) missing in %1/design rules
BUG OptionAdapter UseEagleRc called before setting callbacks.QString::arg: 1 argument(s) missing in %1/spice
QString::arg: 1 argument(s) missing in %1/spice
Registering module: "uiHelper"
19:19:29 Will ignore disconnects: false
19:19:29 Using ws on port 58394
19:19:29 Installing exception handlers
19:19:29 Global exception handler installed
19:19:29 Installing signal handlers
19:19:29 Installed SIGHUP
19:19:29 Installed SIGTERM
19:19:29 Installed SIGINT
19:19:29 Installed SIGBREAK
19:19:29 (node:35732) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
(Use `node --trace-deprecation ...` to show where the warning was created)
19:19:30 [socket client] connected
19:19:31 [scheduleBearerTokenRefresh]: Token expiring in 14106 seconds
20230802T021931 INFO 35732 Use SQLite database at C:\Users\charlie\AppData\Local\Autodesk\Autodesk Fusion 360\<oxygen id>\co.xQJ9PsoFRf2jBm-HynHhiQ_v5.sql
20230802T021932 INFO 35732 PIMClient created with plugins: ["PIMCorePlugin","ProductPlugin","PIMConfigurationPlugin","PIMInspectionPlugin","PIMPmiPlugin","PIMShopFloorPlugin","PIMDataExtensionPlugin","PIMPhysicalPropsPlugin","PIMBomPlugin","PIMManagePlugin"]
19:19:32 [rpcHandler]: Receiving command setProxy
19:19:32 Disabling proxy
19:19:32 [rpcHandler]: Receiving command setOnlineState
19:19:32 Received event setOnlineState, onlineState: 0
19:19:32 [rpcHandler]: Receiving command triggerMigration
qt.gui.imageio: libpng warning: iCCP: known incorrect sRGB profile
qt.gui.imageio: libpng warning: iCCP: known incorrect sRGB profile
qt.gui.imageio: libpng warning: iCCP: known incorrect sRGB profile
qt.gui.imageio: libpng warning: iCCP: known incorrect sRGB profile
qt.gui.imageio: libpng warning: iCCP: known incorrect sRGB profile
qt.gui.imageio: libpng warning: iCCP: known incorrect sRGB profile
Connecting to controller server
Controller server info: QHostAddress("127.0.0.1") : 51858
host connected QHostAddress("127.0.0.1") : 51942
"19:19::32.730" MAGWorkControllerHostConnection cmd sent "auth"
"19:19::32.733" MAGWorkHostControllerConnection cmd sent "auth"
"19:19::32.736" MAGWorkControllerClientConnection cmd sent "auth"
MAGWorkControllerHostConnection cmd received "auth"
"19:19::32.740" MAGWorkControllerHostConnection cmd sent "authok"
MAGWorkHostControllerConnection cmd received "auth"
"19:19::32.743" MAGWorkHostControllerConnection cmd sent "authok"
MAGWorkHostControllerConnection cmd received "authok"
Controller connected
Sending max processes: 24
"19:19::32.749" MAGWorkHostControllerConnection cmd sent "ready"
"19:19::32.754" MAGWorkClientControllerConnection cmd sent "auth"
MAGWorkControllerHostConnection cmd received "authok"
MAGWorkControllerHostConnection cmd received "ready"
MAGWorkControllerClientConnection cmd received "auth"
"19:19::32.761" MAGWorkControllerClientConnection cmd sent "authok"
MAGWorkClientControllerConnection cmd received "auth"
"19:19::32.765" MAGWorkClientControllerConnection cmd sent "authok"
MAGWorkClientControllerConnection cmd received "authok"
MAGWorkControllerClientConnection cmd received "authok"
MAG.Default: [Idle Status] Report Idle(Idle or Not): false
None
qt.gui.imageio: libpng warning: iCCP: known incorrect sRGB profile
qt.gui.imageio: libpng warning: iCCP: known incorrect sRGB profile
QWidget::paintEngine: Should no longer be called
QPainter::begin: Paint device returned engine == 0, type: 1
QWidget::setMinimumSize: (MainDashboardPalette_1/QTDockWidget) Negative sizes (0,-1) are not possible
QWidget::setMinimumSize: (MainDashboardPalette_1/QTDockWidget) Negative sizes (0,-1) are not possible
QWidget::setMinimumSize: (LearningPanelPalette_1/QTDockWidget) Negative sizes (0,-1) are not possible
QWidget::setMinimumSize: (LearningPanelPalette_1/QTDockWidget) Negative sizes (0,-1) are not possible
QWidget::paintEngine: Should no longer be called
QPainter::begin: Paint device returned engine == 0, type: 1
QWidget::paintEngine: Should no longer be called
QPainter::begin: Paint device returned engine == 0, type: 1
QWidget::setMinimumSize: (MainDashboardPalette_1/QTDockWidget) Negative sizes (0,-1) are not possible
QWidget::paintEngine: Should no longer be called
QPainter::begin: Paint device returned engine == 0, type: 1
QWidget::paintEngine: Should no longer be called
QPainter::begin: Paint device returned engine == 0, type: 1
19:19:35 Initialize: found existing SDK instance
19:19:35 [rpcHandler]: Receiving command featureFlagsDownloaded
19:19:35 [featureFlagsDownloaded]: Received event
19:19:35 [featureFlagsDownloaded]: Feature flags on hub REDACTED with tenant 10765880: {"ffProperties":true,"ffWrite":true,"ffConfiguration":false,"ffBrep":false,"ffEliminateMigration":true,"ffFailureMock":false,"ffTransactionSave":true,"ffCompVer":true,"ffPMI":false,"ffInspection":false,"ffShopfloor":false,"ffMeCacheCommands":false,"ffAnyCADInvPart":true,"ffLightType":false,"ffPC":false,"ffPCW":false,"ffClobberSaveClearCache":true,"ffRemoveSqlV2V3":false,"ffDiagnostics":false,"ffPPExtraction":false,"ffPPExtractionForSave":false,"ffDataValidation":false,"ffCmdsRateLimitPerMinute":"600","ffRetryRemoteVersionSnapshotLimitSec":"0"}
20230802T021935 INFO 35732 getHubInfoByTenantId 10765880 undefined
19:19:35 [rpcHandler]: Receiving command setProxy
19:19:35 Disabling proxy
19:19:35 [rpcHandler]: Receiving command setOnlineState
19:19:35 Received event setOnlineState, onlineState: 0
19:19:35 [rpcHandler]: Receiving command triggerMigration
19:19:36 [documentIdentityService]: Successfully rehydrated service.
Space Collection id: co.xQJ9PsoFRf2jBm-HynHhiQ
19:19:36 Space collection id is : co.xQJ9PsoFRf2jBm-HynHhiQ

[charliex2]

after force close

19:22:21 WebSocket close observed.
19:22:21 [socket close]: code 1006 reason wasClean false
19:22:21 [socket]: Client is no longer running. Will terminate.
19:22:21 Shutting down FremontJS [Client socket disconnected]...
19:22:21 ...Server disconnected
19:22:21 ...Commands of SDKInstance eaab92fa-14f6-4ad3-a7b8-50448716b849:co.xQJ9PsoFRf2jBm-HynHhiQ completed
19:22:21 ...SDKInstance eaab92fa-14f6-4ad3-a7b8-50448716b849:co.xQJ9PsoFRf2jBm-HynHhiQ disposed
19:22:21 Exiting process

[RajkumarIlanchelian]

@charliex2 Can you please go to the Fusion service utility and then run the "gather system info" and attach the diagnostic logs.zip file that is generated? This could give ideas on why Fusion is not launching for you. 

[charliex2]

dm'd you with fusion log

CER sent me an update fusion email, but its the latest version.

[RajkumarIlanchelian]

@charliex2 Got the logs. Thank you. 

You are certainly on the latest build 2.0.16761. I am not seeing some of the logs that I expect to see and hence can you please do the below?

1. Close Fusion 360 and make sure the exe is not running 
2. launch service utility
3. Run - Reset 
4. Now launch Fusion 360

Does it help?

If it does not then can you please send me the logs again from this point. 

[charliex2]

did you want the windows logs  too, let me clean those up and send them over 

i completely uninstalled it, nuked the Local\Autodesk folder and reinstalled it, a couple of times, no difference.

i sent you both the fusion and windows logs,

[RajkumarIlanchelian]

@charliex2 I don't need the windows logs (atleast yet). Also, please check to see if there are any graphics driver update that is needed. It could be possible that the latest version would need a driver update if they have not been updated for a while. 

[charliex2]

ok i sent them anyway.

i'm running 536.67 DCH (SD) drivers latest public version

just fyi, i'd been using fusion all day before this

[charliex2]

and just in case it helps any

Connecting to controller server
Controller server info: QHostAddress("127.0.0.1") : 51296
host connected QHostAddress("127.0.0.1") : 51384
"20:05::11.210" MAGWorkControllerHostConnection cmd sent "auth"
"20:05::11.211" MAGWorkControllerClientConnection cmd sent "auth"
"20:05::11.211" MAGWorkHostControllerConnection cmd sent "auth"
"20:05::11.211" MAGWorkClientControllerConnection cmd sent "auth"
MAGWorkControllerHostConnection cmd received "auth"
"20:05::11.211" MAGWorkControllerHostConnection cmd sent "authok"
MAGWorkControllerClientConnection cmd received "auth"
"20:05::11.212" MAGWorkControllerClientConnection cmd sent "authok"
MAGWorkHostControllerConnection cmd received "auth"
"20:05::11.212" MAGWorkHostControllerConnection cmd sent "authok"
MAGWorkHostControllerConnection cmd received "authok"
Controller connected
Sending max processes: 24
"20:05::11.212" MAGWorkHostControllerConnection cmd sent "ready"
MAGWorkClientControllerConnection cmd received "auth"
"20:05::11.212" MAGWorkClientControllerConnection cmd sent "authok"
MAGWorkClientControllerConnection cmd received "authok"
MAGWorkControllerHostConnection cmd received "authok"
MAGWorkControllerHostConnection cmd received "ready"
MAGWorkControllerClientConnection cmd received "authok"
MAG.Default: [Idle Status] Report Idle(Idle or Not): false
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x0000004964975FA0.
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x0000004964975880.
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x0000004964975FA0.
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x0000004964975880.
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x0000004964975FA0.
The thread 0xb24 has exited with code 0 (0x0).
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x0000004964975880.
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x0000004964975FA0.
The thread 0x5f38 has exited with code 0 (0x0).
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x0000004964975880.
The thread 0x6b30 has exited with code 0 (0x0).
The thread 0x47a8 has exited with code 0 (0x0).
The thread 0x526c has exited with code 0 (0x0).
The thread 0x3a90 has exited with code 0 (0x0).
The thread 0x2ac0 has exited with code 0 (0x0).
The thread 0x4ef4 has exited with code 0 (0x0).
The thread 0x4674 has exited with code 0 (0x0).
The thread 0x1af0 has exited with code 0 (0x0).
The thread 0x483c has exited with code 0 (0x0).
The thread 0x2718 has exited with code 0 (0x0).
The thread 0x6588 has exited with code 0 (0x0).
The thread 0x6248 has exited with code 0 (0x0).
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x000000495FDE7160.
The thread 0x13b0 has exited with code 0 (0x0).
The thread 0x2758 has exited with code 0 (0x0).
The thread 0x1bd0 has exited with code 0 (0x0).
The thread 0xca8 has exited with code 1 (0x1).
The thread 0x26f4 has exited with code 0 (0x0).
The thread 0xcc4 has exited with code 1 (0x1).
The thread 0x6be8 has exited with code 1 (0x1).
The thread 0x6870 has exited with code 0 (0x0).
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: std::system_error at memory location 0x000000495FDE8F78.
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x0000004964975FA0.
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x0000004964975880.
The thread 0xfc8 has exited with code 0 (0x0).
qt.gui.imageio: libpng warning: iCCP: known incorrect sRGB profile
qt.gui.imageio: libpng warning: iCCP: known incorrect sRGB profile
e:\git\autodesk-forks\freeimage\source\freeimage\pluginexr.cpp: 807: OpenEXR::setGlobalThreadCount(8)
QWidget::paintEngine: Should no longer be called
QPainter::begin: Paint device returned engine == 0, type: 1
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
'Fusion360.exe' (Win32): Loaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'.
'Fusion360.exe' (Win32): Unloaded 'C:\Users\charlie\AppData\Local\Autodesk\webdeploy\production\624b40b404e655742657beed791e582133d3b3ce\QtWebEngineProcess.exe'
QWidget::setMinimumSize: (MainDashboardPalette_1/QTDockWidget) Negative sizes (0,-1) are not possible
The thread 0x3930 has exited with code 0 (0x0).
The thread 0x2f04 has exited with code 0 (0x0).
QWidget::setMinimumSize: (MainDashboardPalette_1/QTDockWidget) Negative sizes (0,-1) are not possible
QWidget::setMinimumSize: (LearningPanelPalette_1/QTDockWidget) Negative sizes (0,-1) are not possible
QWidget::setMinimumSize: (LearningPanelPalette_1/QTDockWidget) Negative sizes (0,-1) are not possible
QWidget::paintEngine: Should no longer be called
QPainter::begin: Paint device returned engine == 0, type: 1
QWidget::paintEngine: Should no longer be called
QPainter::begin: Paint device returned engine == 0, type: 1
QWidget::setMinimumSize: (MainDashboardPalette_1/QTDockWidget) Negative sizes (0,-1) are not possible
QWidget::paintEngine: Should no longer be called
QPainter::begin: Paint device returned engine == 0, type: 1
QWidget::paintEngine: Should no longer be called
QPainter::begin: Paint device returned engine == 0, type: 1
'Fusion360.exe' (Win32): Loaded 'C:\Windows\System32\DriverStore\FileRepository\nv_dispsig.inf_amd64_03ac8ec90caff24f\nvd3dumx.dll'.
The thread 0x4d84 has exited with code 0 (0x0).
The thread 0x4e6c has exited with code 0 (0x0).
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x000000496477C5D0.
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x000000496477BEB0.
Exception thrown at 0x00007FFF72BBCF19 in Fusion360.exe: Microsoft C++ exception: boost::interprocess::interprocess_exception at memory location 0x000000496487DB00.
The thread 0x6240 has exited with code 0 (0x0).
The thread 0x6308 has exited with code 0 (0x0).
The thread 0x6490 has exited with code 0 (0x0).
The thread 0x5134 has exited with code 0 (0x0).
The thread 0x5364 has exited with code 0 (0x0).
The thread 0x4e3c has exited with code 0 (0x0).
The thread 0x5440 has exited with code 0 (0x0).
The thread 0x69c0 has exited with code 0 (0x0).

[RajkumarIlanchelian]

@charliex2 Thank you for the logs again. I am still not seeing the logs that I was hoping for. This shows that the software is not even connecting behind the scenes. I first need to figure out why that is happening before we can look at other options. 

Some more tests please:

1. Disconnect internet
2. launch Fusion

Is it launching now? 

Test #2:

1. Go to https://login.autodesk360.com/login
2. Login 
3. Go to a design - and select Open in desktop

What happens? 

Results from these tests will help determine what we need to run next to understand why this is happening. 

[charliex2]

Test 1 

Launched and opened in offline mode

Test 2 

Same issue, white screen with two gizmos

I tried the network diagnostic test in fusion and all passed

[charliex2]

I tried Test 1 again, and same white screen with two gizmos. 

(tried it a few times, no luck)

[RajkumarIlanchelian]

@charliex2 Looks like you were able to launch it once in offline mode. This and the fact you are not generating an application log likely makes it possible that this is some network issue likely. Although the network diagnostics pass that list is not a full comprehensive list of checks. 

1. Is it possible for you to connect to say like a hotspot to see if that makes a difference? 

2. In the past a reset to a router has fixes similar issues 

Does any of this help ?

[charliex2 · Accepted solution]

uninstalled via add remove, removed fusion 360 folder from documents

since the fusion uninstaller leaves a lot behind 

I deleted

appdata\roaming\autodesk and local,
deleted Autodesk from ProgramData,

Fusion360 from Roaming

deleted all relevant autodesk and fusion360 items from registry that i could find

installed fusion360, logged in, answered usage data questions, fusion opened , popped open the See whats new screen and promptly froze.

[RajkumarIlanchelian]

@charliex2 OK. At this point it certainly should have generated the application logs. Can you please generate one more diagnosticslogs.zip please? 

[charliex2]

Except it works just fine on the second PC sitting next to the first that is on the same switch segment and goes via the same network, and has a nearly identical setup and i've been using it day til it stopped working

the second pc is updating fusion, so i will see if it still launches ok after that.....

it launched just fine, so its not very likely to be the network given they're on the same switch.

[charliex2]

sure thing

[charliex2]

i have been able to run it a about 8 times in a row now, so i think deleting all files on disk/registry did fix it (at least for now) and that first launch after i did that just didn't work 

so my guess is the uninstaller should remove the rest of the data.

[RajkumarIlanchelian]

@charliex2 So everything working for atleast for now?