Recently built a new computer, Installed Fusion 360, after a few days, it's GONE

Recently built a new computer, Installed Fusion 360, after a few days, it's GONE

ryan.kelly155
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Recently built a new computer, Installed Fusion 360, after a few days, it's GONE

ryan.kelly155
Explorer
Explorer

Recently built a brand new computer, installed Fusion360 without issue, but after a few days the program disappeared... Ok fine, I go to re-install (Running as an Admin) , and I get a "[Errno 13] Permission denied: C:\\Users\\RyanK\\AppData\\Local\\Autodesk\\webdeploy\\meta\\uninstall.wsf"    Again, Ok weird.  try a full system reset; Nada. Shutdown? Nada.  OK, now let me try modify the program to get access to the repair utility.... and I get a 

"This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem."   So far I've tried; Re-installing it, Uninstalling it, Modifying it.  What other options do I have besides going to Onshape?

 

I have a pretty high tolerance for tech issues, but tech issues on paid products with no progress, no troubleshooting help, and no dedicated support channels?....  Much lower tolerance....    Log Files attached if someone can help me. 

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RajkumarIlanchelian
Autodesk
Autodesk
Accepted solution

@ryan.kelly155 Please try the below:

1. Make sure that Fusion installer is not running in task manager
2. Go to C:\Users\user\AppData\Local\ Autodesk\DELETE the following folders – Webdeploy,Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder) 
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

Rajkumar Ilanchelian
Autodesk Fusion

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