Read Access Denied for a Shared folder

[psharm15]

I have been trying to access a shared folder, but I keep on getting error "read access denied". How can I fix it?

Thank you. 

[karina.harper]

Hi @psharm15 

Are you on a hobbyist license? If so, this is a limitation of the license. Sharing/cloud collaboration is limited with hobby licenses. If you are on a commercial license, then is the other user on a hobbyist license?

Cheers,

Karina

[psharm15]

I am on an education license. Does it not work for that?

Thanks.

[karina.harper]

@psharm15 

Education license you should be able to share - unless your counterpart is on a hobbyist license.

If you are both on EDU or EDU/commercial, there could be something else (permissions?) preventing you from accessing.

Karina

[psharm15]

We are both on the education license. How can they update permissions?

Thanks.

[karina.harper]

@psharm15 

Hmm, I just had a look in the back end and it doesn't appear that you are a member of any other hubs. Is the person sharing with you sharing from a personal hub? If it's from a team hub, have them try de-activating you and then reactivating. This article shows how to do that.

Let me know how that goes!

Karina

[psharm15]

Unfortunately, it still is not working. Is there anything else we could do?

[karina.harper]

Moving to PM so we can share emails and more specific data.