"Sign in" does not open browser to complete Fusion sign-in process

[eirini.malegiannaki]

I am using macOS Monterey, how can I fix this issue?

[RajkumarIlanchelian]

@eirini.malegiannaki Can you please do the following? 

1. IF you change your default browser to another one does that launch the browser? 

IF that does not help:

1. Go to Launch pad - Run Fusion service utility
2. Run the Gather system info

Please attach the zip files that it generates here. 

[eirini.malegiannaki]

Hi,
I tried change the default browser but it didn’t work. When I run Gather system info, the app does not respond.

You can find attached the Autodesk Fusion 360 file in zip format of the Application Support that I found manually.

Thanks,
Eirini

[RajkumarIlanchelian]

@eirini.malegiannaki I do not see any attachments. Can you collect the manual logs following these instructions? 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-manually-co...

Will need the application and service logs. 

[eirini.malegiannaki]

Are these all the logs?

[RajkumarIlanchelian]

@eirini.malegiannaki Still dont see the logs. Can you email it to me directly? raj.kumar.ilanchelian@autodesk.com

[eirini.malegiannaki]

I just did it. Let me know if you received them.

Eirini

[RajkumarIlanchelian]

@eirini.malegiannaki I have not yet received any emails. Are you adding thee to a zip file before you post? Can you try to post the files here again?

[eirini.malegiannaki]

Here is the zip file.

[eirini.malegiannaki]

@RajkumarIlanchelian Here is the zip file.

[eirini.malegiannaki]

Zip file

[RajkumarIlanchelian]

@eirini.malegiannaki I got the email and this attachment. Thank you. looking at it now. 

[RajkumarIlanchelian]

@eirini.malegiannaki Can you please close Fusion and any other Autoesk products and then install Autodesk Identity from here - https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/z0hbzhTNDhtrN6D0LZl5b.html

This should address the issue. 

[eirini.malegiannaki]

@RajkumarIlanchelian I followed this process. This time I have "Connecting to Autodesk" but it does not respond.

 

[RajkumarIlanchelian]

@eirini.malegiannaki Can you please restart your machine and try again? If this continues then we will have to look at network issues. 

So if this repeats after a restart of the machine, new logs will help. 

[eirini.malegiannaki]

I already did this but the situation is the same. Here are the logs.

[RajkumarIlanchelian]

@eirini.malegiannaki Thank you. Looking at the new logs.

[RajkumarIlanchelian]

@eirini.malegiannaki Can you please try the below? 

1. Close Fusion
2. Go to Finder - Go - Go to folder - type this exactly -  /private/tmp
3. For this tmp folder – Get info
4. Sharing and permissions – Is your user account having write permissions? If not can you add write permissions?

[eirini.malegiannaki]

Yes, my user account does have write permissions.

[RajkumarIlanchelian]

@eirini.malegiannaki In the tmp folder can you please delete the folder Autodesk-IDSDK-IPC and then start Fusion again?