"error: unhandled exception" Crash and report

[Steffen.Runkel]

Hey there, 

i have a big problem! Fusion360 just stopped working for me. My PC-Requirements are pretty sure more than needed.

Problem: When I open Fusion it instantly freezes and every time I'm receiving a crash report with "error: unhandled exception". Also in the dmpuserinfo.xml is a line with "<upi_error>Error accessing UPI repository in the 64-bits registry</upi_error>". I really need help, i'm sitting here since 6 hours ...

What I already did:

1. deinstalled it more than 5 times.

2. clean is with Fusion360 cleaner

3. updated graphic driver

4. Have tears in my eyes

[CGBenner]

@Steffen.Runkel 

Have you been sending those Crash Reports to the support team?  There is usually clues in those that can help them figure out what's going on.

[Steffen.Runkel]

I used the option on the crash report to send it them, but i haven't received a answer till now...

I'm a student, so maybe beacause I'm a free User it's not that prioritiezed...

I hoped someone from the community could help me with my problem.

But thank you CGBenner

[RajkumarIlanchelian]

@Steffen.Runkel Thank you for sending in the reports. Unfortunately there was not a lot of information I could gather from the report. Looks like you did try a few things we suggest. 

We did update Fusion 360 to 2.0.11680 yesterday. Can you please uninstall/re-install Fusion once again to this latest build? Also, do you have any add-ins that start up with Fusion 360? 

(I did get your email to my inbox as well)

[Steffen.Runkel]

@Rajkumar.ilanchelian

It doesn't work for me. I cleaned Fusion and installed new Version but got stuck at the same point, but now with a more specific crash report:

Date/Time: 2021-12-01 17:33:17 +01:00
Application: Fusion360.exe
Error: Unknown exception - code c06d007e (first/second chance not available)
Name of the crashed Module: KERNELBASE.dll
EXCEPTIONAL ADDRESS: 0x00007ff9c5274b89
EXCEPTIONAL Code: c06d007e

I keep sending my crash reports, but autodesk won't answer me.

Also i deleted all known add-ins.