"Display Color Components" only shows Wireframe

[marcelTC4LJ]

I've selected the visual style "Shaded with Visible Edges Only". However, when I switch to "Display Color Components" my models are shown as a wireframe. It's not related to a specific file as I see this behaviour even for 3rd party step files. So it looks like I accidentaly activated an unwanted option.

[jim.fleser]

I got an email from this forum saying that there has been a "solution" found for this issue.  However, all I seem to find is that's it's finally being acknowledged as being a repeatable problem and now is officially logged.  Am I missing something?

[Phil.E]

Sorry but no, there is no public view of the development defect backlog.

When issues are fixed we follow up with the forum posts to let you know.

Thanks!

[Phil.E]

Nope, not missing anything. Someone marked my comment as a solution.

[GRSnyder]

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@Phil.E wrote:

Thanks for posting about it, it's logged as ticket FUS-149585.

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That's great news! Thanks for looking into this, @Phil.E. I've really been missing component color mode.

[fusiondesigner]

@Phil.E, 

I am a paying customer. I have not been able to make a single tutorial video in the last 6 months. I had upgraded my computer last year to the latest M3 for the specific reason of using Fusion 360 on it for doing live instructional lessons, and for making tutorial videos for advanced usage for our students. Thousands of new users have installed and learned F360 as their first CAD software over the last few years from our lessons.

We have a major live instructional session in June, where hundreds of users will download F360, sign-up and follow the steps live while I demonstrate. What am I supposed to do when it glitches and the display goes crazy? Apologize on behalf of Autodesk?

Is there no-one at Autodesk who uses Fusion 360 on an Apple silicon Mac and experienced this first-hand? I hope this ticket has been logged at high priority.

[fubbi]

hear hear!

[Phil.E]

As a paying customer you are entitled to product support. Have you contacted them?

The reason this hasn't been fixed is that we cannot reproduce it in development machines that are used for debugging. In order to fix a bug like this, it needs to be reproduced this way.

The graphics team is looking at it, and also trying to find hardware that reproduces it. All developers have macs and windows machines, most have newer macs with ARM. As soon as we can sort it out we can work on a fix.

Unfortunately for your June event we might not have it fixed in time. Can you do your workshops without using component colors? Is that the only blocking issue?

A little more digging turns up this good news: The issue might be fixed for the next major update. 

The fix is in the current Fusion Insider build. If you could try it out and verify the fix, that would be incredibly helpful.

Sign up for Fusion Insider

[tymofii_shyshkovtsov]

Doing shift+n on any design on my 2020 M1 MacBook Air produces the issue. 

[ckp66253]

Autodesk Support Team,

I am reaching out regarding a longstanding issue with Fusion 360 that has persisted despite various attempts to address it. As an avid user of Fusion 360 for personal projects and as an active participant in online communities dedicated to helping others learn the software, I have observed that this issue is widespread and negatively impacts the user experience.

It's evident that Autodesk possesses the necessary resources to rectify this problem, yet it remains unresolved. Fusion 360, while a flagship product, seems to be receiving insufficient attention compared to other offerings in your portfolio. This discrepancy has become increasingly frustrating for users like myself, who rely on Fusion 360 for their creative endeavors.

Over time, I've noticed that discussions about this issue in forums like this one represent only a fraction of the total instances experienced by users. As someone with a background in troubleshooting technical issues throughout my career, I am compelled to offer some suggestions to expedite the resolution process:

• Direct Engagement: Arrange site visits to observe the issue firsthand at customer locations.
• Real-Time Support: Establish a dedicated 24/7 Zoom Room for troubleshooting sessions, allowing users to provide immediate feedback during incidents.
• Symptom Consolidation: Aggregate reported symptoms daily and engage with users to validate and prioritize them.
• Systematic Tracking: Implement tracking mechanisms for symptoms based on factors such as date, time, location, configuration settings, and hardware specifications.
• Test Environments: Consider deploying test versions of Fusion 360 equipped with diagnostic tools to capture and analyze error occurrences.
• Performance Monitoring: Monitor individual user server response times to identify patterns and potential correlations with external factors like internet service quality.

Based on my observations, it appears that this issue may be exacerbated during peak business hours and could be influenced by external factors such as network stability. My own experiences indicate a correlation with periods of high packet loss from my internet service provider.

I genuinely believe that implementing these suggestions will not only expedite the resolution of this issue but also demonstrate Autodesk's commitment to providing a seamless user experience with Fusion 360.

Thank you for your attention to this matter. I look forward to your response and the eventual resolution of this persistent issue.

[Phil.E]

Thanks for all the suggestions. I want you to know that these are valuable suggestions and the good news is they are all currently being used! I thought I might take a moment to describe them for you.

• Direct engagement - This forum is an example of direct engagement. Live chat with customer support is also available.
• Real time support - Live chat is with customer support is available for paying customers.
• Symptom consolidation - The bug reporting system classifies bugs by aggregate, and we regularly engage with users via product support, the forum (like right now) and via the Fusion Insider program. Also countless surveys, research engagements, etc.
• Systematic tracking - Every bug report is tracked this way
• Test environments - Fusion is tested by hundreds of engineers and automated systems, with hundreds of test environment configurations covered. This is how this bug was fixed.
• Performance monitoring - Check out the "data" section in Fusion Preferences to see what we are doing for this.

A little more digging turns up this good news: The issue might be fixed for the next major update. 

The fix is in the current Fusion Insider build. If you could try it out and verify the fix, that would be incredibly helpful.

Sign up for Fusion Insider

[ckp66253]

Not using a second monitor. 

[ondrej.slavik]

Phil.E, it sounds great that the problem has finally been replicated on your test machines. Our company has been affected by this bug since the beginning, and the news that it will (hopefully) be fixed is the most positive news for us. To be honest, more than the constant addition of new functions and features to Fusion, we would appreciate more attention to fixing errors and bugs – if we as users were free to choose it.
Anyway, I'd like to get a rough idea of what's causing this error and why it's only happening on ARM Macs, and probably only a subset of users? I understand that the explanation may be too technical, but considering such a strong impact of the bug on the productivity and user experience of the affected users, it might be a well-deserved piece of information 🙂

[Phil.E]

There are aspects of the material library that are uniquely handled by macOS ARM. Development has fixed an issue that should improve these aspects and prevent dropping of colors.

I'd really love to find out if the Fusion Insider build, which has the fix, is suitable for you. Perhaps you have time to try it out and let us know?

Thanks,

[clm_dasher]

Hi @Phil.E totally happy to try it out if that helps.  I've filled out the Insider application form.  Thanks for the responsiveness and engagement.  Appreciate it.

Cheers,

Carl.

[Phil.E]

Thanks for giving it a try. I'm looking forward to hearing your results.

[rimcrazy]

I will add my 2cents on this thread as I am seeing the same thing.  

Hardware: New M2 Mac Studio, 128Gb Ram, 4Tb HD, Sonoma 14.6.1, Dell U3415W Display

When I first started Fusion it did show 3D shaded.  I was watching a tutorial on YouTube and set my settings to the tutorial and it disappears and only shows wireframe.  What is confusing is I put all of the settings back and it still will not show shaded 3D objects in the viewport.  No clue what's going on.

[Phil.E]

What Fusion build do you have installed? (look on the About box, found under Help > About)