Problem with navigation trackpad

[iraimondi00]

Hi i'm used to work with my mac on fusion navigating with the trackpad, but recently the navigation system doesn't function properly, the only command allowed is the zoom with the action i used to pan. I checked the preferences and nothing changed, and even if i restarted many times the program the problem persists. Any suggestions?

[jlawlisPY7T9]

@cyph3r42 My Gesture based navigation is turned on, but still no luck. I am trying to look in console to see if I can notice any errors, but no luck so far.  Incidentally, the update works fine on my M1 MacBook Pro, but I can't use that at school, unfortunately.

[jlawlisPY7T9 · Accepted solution]

Hi Phil,

    I ended up uninstalling the program entirely and reinstalling if from scratch, and it works now.  I don't know what the issue was, but I am glad it is resolved now.  Thanks so much for taking the time out to help me.

Best,

Jeff

[Phil.E]

First - an important callout: Ensure in preferences that "use gesture based view navigation" is enabled. (h/t @cyph3r42 )

@jlawlisPY7T9 I went ahead and accepted your post as a solution. I didn't want for you or anyone else to resort to full reinstall, but I'm glad it worked. If you disagree about the solution mark for your post, I can remove it.

Along these lines, there is a tool. Before re-installing, it's a lot easier to run the Fusion Service Utility.

There is a reset option, and a repair option. Repair will install the latest version over the top of what you have installed, and is a bit easier than reinstall. It tends to do the same job, but is easier.

If anyone tries this, please let me know if "reset" is sufficient.

And just a quick update: I've been testing around this with a MBP and mac mini + magic trackpad. In every test I find the following:
1. Starting with native trackpad preference on
2. Turn it off

3. Turn it back on

4. Result is native trackpad doesn't work. (this is the bug)

5. Close Fusion (red x or command + Q)

6. Restart Fusion

7. Result is trackpad works as expected, and native trackpad setting is on.

On two machines I have done this a half dozen times each and have not needed to reinstall Fusion.

[jlawlisPY7T9]

Thanks for the heads up about the Fusion Service Utility.  I will be using this in the future!

Jeff

[rob-tinkercadFM8HB]

The preview native trackpad option doesn't fix it for me either.  I can't pan or orbit with the trackpad now, except by select the pan/orbit tools from the bottom, which is very tedious, or by plugging in a mouse, which horrible when you're used to a trackpad.

• Macbook trackpad
• Late 2013 Macbook Pro
• macOS Big Sur, 11.7.4

Thanks.

[Phil.E]

Sorry to hear that. What steps, listed above, have you already tried?

[rob-tinkercadFM8HB]

Hi,

Thanks for your reply.  I've tried all combinations of "use gesture-based view navigation" and "Native Trackpad", along with quitting and restarting Fusion 360 and also using the Service Utility to do a repair.

The steps above (turn off native trackpad, turn it back on) did restore the ability to pan instead of zoom, but still no orbit with shift-two-finger-drag.  After restarting Fusion 360 it returns to zooming instead of panning with a two-finger drag.  In the Prefs I found that Native Trackpad had turned itself off - turn is back on again and panning is restored, but still no orbit.

Rob.

[Phil.E]

Is gesture based view navigation enabled in preferences?

[jeraymond]

Hello,

I've read through and tried the solutions here but am having an issue with zooming with the Apple Magic Mouse when macOS native gestures are enabled.

Hardware:

- MacBook Pro 16-inch, 2019 (intel)

- Apple Magic Trackpad connected via Bluetooth.

- Apple Magic Mouse connected via Bluetooth.

Setup:

1. Fresh install of Fusion 360 (uninstalled via the uninstaller, and re-downloaded it).

2. In General preferences:

   - Use gesture-based view navigation is checked.

   - Pan, Zoom, Orbit shortcuts are set to Fusion 360.

3. In Preview Features, Native Trackpad (macOS only) is checked.

Result:

On the Trackpad:

- Two finger drag pans (expected)

- Shift + two finger drag orbits (expected)

On Magic mouse:

- Single finger drag pans (unexpected). This used to and should zoom.

If I disable Native Trackpad (macOS only) in Preview Features, the Magic Mouse will zoom again by single finger drag but the Trackpad issues (no orbit or pan) reappear.

It seems like the Native Trackpad support breaks scrolling with a Magic Mouse. @Phil.E do you have a Magic Mouse you can try to reproduce this with?

Thanks,

Jeremy

[Phil.E]

Unfortunately no, I do not have a magic mouse. I use trackpad exclusively with mac machines.

[jeraymond]

How do you zoom?

[Phil.E]

Pinch.

[jeraymond]

Ha ha of course... is there a way to pass along the scroll/zoom bug with Magic Mouse to the dev team? Thanks!

[Phil.E]

Will do.

[cyph3r42]

Also try using option+single finger "scroll" on MM for zoom. Also sometimes works with trackpad with two finger "swipe". Just go easy with it on the trackpad as that tends to have "inertia".

[jeraymond]

Hey thanks! That works — sort of. On the Magic Mouse, if I do option + single finger swipe (a fast motion) it does zoom in/out, but with inertia as you mentioned. Option + a normal/slower scroll does nothing.

This'll be handy until it's fixed properly — really missing the fine zoom control. Thanks!

[BillyBobBilly]

Is it possible to roll back Fusion to previous version?

I think I want to wait this bug out without participating or trying every possible work around.

[rob-tinkercadFM8HB]

I get the impression that because there's a fix that works for some people it's being overlooked that it doesn't work for everyone.

I've been making do with clicking the grey areas of the navigation cube to jump the view around in 45/90 degree steps, or resorting to the Orbit tool when I need finer-grained control, instead of the shifted two-finger drag that I was able to do before.  It's very clunky in comparison.

However, I have just discovered another workaround that is slightly less clunky than switching to the Orbit tool - I can click and drag* on the navigation cube and the view orbits.

* Because I have three-finger drag option switched on in the macOS accessibility settings I can just drag the navigation cube with three fingers - no click required.  (I don't know why they hid that option there instead of putting it with the trackpad gesture controls, I use three-finger drag for everything - dragging windows, selecting text, dragging and dropping icons, etc.  It's a lot less fatiguing on the fingers than having to press to click.  If Fusion 360 could link Orbiting to the three-finger drag, that would be even better than the shifted two-finger drag that used to work.)

[Phil.E]

Please confirm what build you are running. It's listed in the About box under the Help menu.

[rob-tinkercadFM8HB]

Hi Phil.E, thanks for your reply.  I found the "About Fusion 360" option under the "Fusion 360" menu (not under Help): 

Fusion 360 2.0.16490 x86_64 [Native]
Active Plan: Personal
macOS 11.7.8 (20G1351) on MacBookPro11,3

Thank you,

Rob.