problem on access and installation

[bruno_testaYSVAH]

i had fusion360 installed, at a certain point it said thati it was offline, I tried to recover fusion, reset it, then uninstall and reinstall but now it doesn't end even the installation. I've Windows 10, is it too old for fusion!?

the file uploaded is the report system file or similar, that has been produced during the failed installation

[RajkumarIlanchelian]

@bruno_testaYSVAH 

Can you please try this?

1. Make sure that Fusion installer is not running in task manager
2. Go to %localappdata%\Autodesk\ then DELETE the following folders – Webdeploy, Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder) 
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

[bruno_testaYSVAH]

tried, deleted all the folders, installed again but when I try to open the
software it show me again an error, ask me the access and then
immediately close.

unfortunately problem not solved

[RajkumarIlanchelian]

@bruno_testaYSVAH to clarify this time the install completed successfully but you cannot launch the product? What kind of errors are you seeing? 

[lauri_barnhart]

Hi @bruno_testaYSVAH,

I wanted to check in and see if you saw @RajkumarIlanchelian's follow up questions and you still needed assistance, or if you found a solution to your question already? Please share any available screenshots or screen recordings so the community can assist you further.

All the best,

Lauri | Community Manager