PLEASE HELP! Launching fusion 360 problem. Web browser do not open for sign in.

PLEASE HELP! Launching fusion 360 problem. Web browser do not open for sign in.

matejvrazel
Explorer Explorer
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Message 1 of 8

PLEASE HELP! Launching fusion 360 problem. Web browser do not open for sign in.

matejvrazel
Explorer
Explorer

Hello, please, can someone help me? I can't log in to the Fusion 360 application. When I log in, it should redirect me to a web browser where I can log in to Autodesk, but the web window doesn't open (even though I'm already logged in to Autodesk at that moment), nothing else responds and nothing else happens. I've already tried reinstalling the program several times, I've turned off the antivirus and proxy, but nothing works.

 

I don't know if I need to reinstall the license manager, but that doesn't respond either.

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Message 2 of 8

pendean
Community Legend
Community Legend

What is your OS, and what is your default web-browser please @matejvrazel 

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Message 3 of 8

matejvrazel
Explorer
Explorer

Windows 11 home

I have Chrome now but I tried uninstaling chrome and setting explorer as default nothing changed.

 

Message 4 of 8

matejvrazel
Explorer
Explorer

I can send you diagnostics if it´s helpfull

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Message 5 of 8

matejvrazel
Explorer
Explorer

Windows 11 home

I have Chrome now but I tried uninstaling chrome and setting explorer as default nothing changed. @pendean 

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Message 6 of 8

pendean
Community Legend
Community Legend

@matejvrazel It appears you've seen this document and tried some of the tips already, how about the other solutions offered

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Sign-in-in-Fusion-... 

 

pendean_0-1759953867500.png

 

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Message 7 of 8

matejvrazel
Explorer
Explorer
Win 11 and Chrome but I tried also explorer and uninstaled chrom for day
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Message 8 of 8

matejvrazel
Explorer
Explorer

 

I tried to do my best but I have a problem with Identity Manager. In my autodesk account there is no longer an option to download Identity Manager, there is only Adsk License Service. So I could not do the following with Manager because I do not have it installed on my computer. I have installed License Service several times. I have the latest version but I do not know if it works properly. What should I do next?

 

I have to say that I've only had this problem for the last month, before that I was using Fusion normally.

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