Online Model Viewer Broken - No Toolbar or Model Shown

Online Model Viewer Broken - No Toolbar or Model Shown

tedbradley314
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Message 1 of 7

Online Model Viewer Broken - No Toolbar or Model Shown

tedbradley314
Collaborator
Collaborator

I've shared my model via:

File > Share File Link > Toggle On

https://a360.co/4e6vTzS

This is what the page at the link looks like (below) even after 5-10 minutes.

When I go back to the share dialog, the toggle has turned itself off. 

I believe there are a couple bugs here:

  • Page at link should not display blank/broken state.
  • Share toggle should not turn itself off.

Screenshot 2024-10-28 at 4.33.39 PM.png

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Message 2 of 7

jhackney1972
Consultant
Consultant

I suggest you try another Web Browser and also check your graphic settings.  It looks just fine to me.

 

Web Viewing.gif

John Hackney, Retired
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Message 3 of 7

tedbradley314
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Can you please try this link? 

https://a360.co/4hgGgUC

And see video.

I'm using the latest version of Chrome, which has 62% market share of browsers in the US. 

(view in My Videos)

 

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Message 4 of 7

jhackney1972
Consultant
Consultant

That link does not open nor can I download or open it in Fusion.

 

Edit: Try going into the Web Database, develop the View there and then use the Share link icon from there.

Share View.jpg

 

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Message 5 of 7

tedbradley314
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Can you explain what you mean by "does not open"? Are you getting a 404 error, or some other error in your browser? Here is what I see on my phone (testing a second browser). Attached.

1000017361.png

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Message 6 of 7

jhackney1972
Consultant
Consultant

It will finally download but the Viewer will only show a white screen like there is no image to view.  As I said, go to the Web Database and generate it first, then share it as I show in the last post.

John Hackney, Retired
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Message 7 of 7

tedbradley314
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The above link is now working. 

@jhackney1972 I will try the share link in the web database in the future, thank you for the recommendation.

The two bugs I listed above are needing resolution. 

Though the problem resolved itself in the end several hours later, there appears to be an intermediary state that leads to a broken user experience.

Thanks

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