not able to get online

not able to get online

zane.bell62TP9
Community Visitor Community Visitor
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Message 1 of 3

not able to get online

zane.bell62TP9
Community Visitor
Community Visitor

I can not get online due to an (update) and is not allowing me to access any of my online drawings.

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2 Replies
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Message 2 of 3

Steven_Gao
Community Manager
Community Manager

Can you try to launch the Fusion 360 Utility Service and do a reset? 

Here is the link for Overview of Fusion 360 Service Utility:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Ove...

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Message 3 of 3

dooyoul_chung
Autodesk
Autodesk

Hello @zane.bell62TP9 
Log file shows your PC controlled by GPO and blocked run installer. Could you please check with you administrator? 
Regards,
Dooyoul.

2022-07-27 09:00:32,977 - MainProcess(39724) - Dummy-1 - adsk.dls.streamer.windows.platform - ERROR :: Failed to run command ['C:\\Users\\Bellz0\\AppData\\Local\\Autodesk\\webdeploy\\meta\\streamer\\20220523095056\\streamer.exe', '--headless', '-a', '73e72ada57b7480280f7a6f4a289729f', '-s', 'production', '--conn', 'https://dl.appstreaming.autodesk.com/production/', '-p', 'update', '-d', 'C:\\Users\\Bellz0\\AppData\\Local\\Autodesk\\webdeploy\\production\\6a0c9611291d45bb9226980209917c3d', '--no_cleanup', '--logfile', 'C:\\Users\\Bellz0\\AppData\\Local\\Autodesk\\autodesk.webdeploy.streamer.log', '-v', 'INFO', '--headless_pipes', '10248,1728'].
Exception: [WinError 1260] This program is blocked by group policy. For more information, contact your system administrator

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